If you’re the person in your family or circle of friends that always seems to be asked computer questions, or are simply the person asking for help, what you really need is software that allows remote access between computers. That way, you can diagnose and fix problems from across the country without having to leave your desk.
I’ve tried a few different apps, but finally stumbled across an app called TeamViewer. The setup is easy, and works without having to mess with firewalls or router settings. You simply download the application on both computers, and then swap the provided access codes in order to let someone else control your computer. As long as the person you’re helping can download a file off the internet, you’re good to go. Now, I can control the mouse on my parent’s computer and see exactly what they are seeing on their screens. You can also use it to transfer large files directly between computers.
It works for Windows, Mac, Linux, and there are even iPhone and Android apps. It got 5 out of 5 stars from CNET Editors, and 4.5 out of 5 per user reviews. Best of all, it is completely free for non-commercial use. This program has already saved me hours of time, without having to provide a credit card or deal with time limits or 30-day trials. I just wish I found it sooner.