What Is Trusteer Rapport Software? Is It Safe/Legit?

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In case you haven’t been notified, the e-mail marketing provider Epsilon Data Management got hacked and tons of email addresses and names were stolen. Clients include major companies like Chase, Capital One, Best Buy, Target, and more. While the data breach is not enough for identity theft, the fear is that they will use these emails to target phishing scams since they know what merchants you are comfortable dealing with.

While logging into my Bank of America account this weekend, I saw that they recommended me to download and install a free software program called Trusteer Rapport, which supposedly provided “online fraud protection”. Of course, as I click over, they also point out that:

Trusteer may offer a different privacy policy and level of security than Bank of America. Bank of America is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites.

So, basically, “hey, you should install this unknown software program to protect against other unknown software programs, but we don’t officially endorse it, and it’s not our fault if it doesn’t work or actually causes even more damage than doing nothing.” Huh?

First, I looked up Trusteer, a privately held computer security firm. There are numerous articles about Trusteer in various IT security magazines that I’m loosely familiar with, so that gave them some legitimacy. However, they are a new company (first mention is 2009) and unaffiliated with any other well-known security firms. Several other major banks besides Bank of America have “suggested” that people install Rapport, including Capital One 360, HSBC, and Suntrust.

How does Trusteer Rapport work? According to their FAQ:

– Rapport verifies that you are really connected to the bank’s genuine website as opposed to a fake website created by criminals. Although this sounds trivial, it’s not obvious that you reach a genuine website when you type your bank’s address into your web browser
– Once verification is complete, Rapport locks down communication between your computer and the bank’s website. This prevents criminals from hijacking your online connection with the bank
– Rapport protects your computer and internet connection by creating a tunnel for safe communication with your bank, preventing criminals from using malware to steal your log-in data and tamper with transactions

So, they try to stop things like fake websites and keyloggers. Also of interest is the fact that they work closely with the banks themselves to customize the software to each site:

Rapport’s access control policies are set by your bank. Banks that work with Trusteer build and maintain policies that define which information is sensitive and which operations on this information should be restricted.

So what’s with the non-endorsement? BofA says it’s because they already reimburse you for fraudulent losses. From the NYT Bucks Blog:

Using the Rapport software isn’t mandatory for Bank of America customers, Mr. Gordon said, in part because the bank already protects account holders from losses if their account is compromised. But it is advisable, he said, because malicious software programs can also steal sensitive nonfinancial information, which can be used in identity theft. “One of the goals of malware is to go gather information,” he said.

Some users of the of the software have noted that it slows down your system. Trusteer counters that it’s most likely due to your other security software conflicting with what Rapport is trying to do. Well, that sounds like a couple hours of fun troubleshooting. I dislike installing additional software unless necessary, so I think I’ll hold off for now. Prediction: Trusteer will be acquired by a large branded security firm in the near future.

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  1. I heard about the Epsilon breach yesterday and then last night when I tried to log in to my BoA online banking I got a message that said my account had been locked because someone had exhausted the allowed number of times to input my password. I called BoA and got it unlocked and everything appears to be fine but it was a little troubling.

  2. I heard about the Epsilon breach via email alerts from several companies that I do business with. I decided to avoid the potential for spam/phishing emails by creating a new email account and updating my profiles on each company’s website.

    The last thing I need on my computer is another unknown software package using up my CPU and bandwidth.

  3. I have installed Trusteer about 10 days back by looking at promotion in BofA and before Epsilon issue. I have not noticed any slowness so far. Can add sites manually and tell whether a password need to be protected – the best part is that this has to be done only once across browsers.

    As of now I do not know if this is worth and is providing any additional security.

  4. I also noticed that when logged to my account. I dislike to install additional software and never thought in installing it, just skipped to the next screen. But what you posted about BoA not responsible for what this product does, looks like a joke… wtf? Are they promoting something that they can’t be responsible about? hmm.

  5. I have a bank account with a Dutch bank in the Netherlands (abnamro.nl) and they have an e.indetifier that you need to use to log in (https://www.abnamro.nl/en/logon/identification.html).
    I am not exactly sure what it does, but it reminds me a lot of using a crypto card to log into work network. I am not sure why American banks don’t want to go to this length. Afraid people don’t know how to use it?

  6. I also had one of my credit cards breached today. They caught it very quickly, though, so no damage done.

  7. I installed on a Mac Pro and have NOT noticed any slow down in system.
    On the http://www.trusteer.com/product/trusteer-rapport
    site it states: Rapport is a lightweight security software solution that protects web communication between enterprises, such as banks, and their customers and employees.
    Rapport implements a completely new approach to protecting customers and employees. By locking down customer browsers and creating a tunnel for safe communication with the online website, Rapport prevents Man-in-the-Browser malware and Man-in-the-Middle attacks. Rapport also prevents phishing via website authentication to ensure that account credentials are passed to genuine sources only.

    Hope it is a good thing.
    Any help with security is welcomed.

    • How do you know “for fact” what you say is true? Trustee Rapport’s ad says it does all these good things, but I am yet to read someone substantiating such claims. If predictions come true and some reputable company buys Rapport, then you may see valid assurance provided by the reputable firm. Until then every one who uses Rapport must do so with both eyes open!!

  8. This is update to what I have posted earlier. Trusteer lets sites that are not using Trusteer to be added manually so that the communication can be encrypted. I added 11 sites. All of them worked as usual except two – one of them a bank. In both the cases the sites did not recognize my password and my accounts got locked multiple times. Once I removed the sites from Trusteer security list, they just worked as usual.

    The think they say about not meddling with passwords is not entirely correct, I guess.

  9. Brutalli says

    I have no idea where this program came from . so far uninstaller is not an option . Nothing recognizes this , Revo Uninstaller even on hunt mode can not identify this program , the regular uninstaller that came with Windows 7 an not locate it , Glarys ~ Ditto Tuneup utilities again can not locate .
    I have found programs like this and had to manually delete and then run Comodo reg cleaner .
    I will have to do more research , I do not like new programs that appear or programs that can not be removed along with all the left overs . I do not trust this at this time until I find out more about it,!!!!

    • Right on the money, man. A genuine security software needs not make itself pushed onto you. This software is obtrusive. Genuine software of this nature allow you a test period after which, if you are convinced, you buy or install permanently. The marketing strategy for Trusteer looks fishy to me.

  10. I like the concept of Trusteer Rapport, but I’m concerned about the fact that after asking if you want it to “protect” your passwords that it stores those passwords in a data file. I’m told it encrypts those passwords, but it doesn’t ask for a “master password” to decrypt the file. That implies that the master password is hard coded into the executable. THAT IS TERRIBLE.

    What could be worse is that if you say “don’t monitor my password”, I think it may store that password so that it doesn’t ask you again! OMG, how dumb is that.

  11. Frank Pizza says

    I too like the concept of Trusteer, but it is not unique despite their claims, and in my experience of using the software upon recommendation of my bank, it did cause some software conflicts and slowdowns on my business laptop.

    I too was concerned about the company. Something does not quite stack up in my personal opinion. They appear out of nowhere offering this great security solution. When you check them out they are in fact an Israeli company, and they have a great reputation for sophisticated IT.

    However, my gut feeling senses that this software is so sophisticated that it is capable of carrying other “duties” as desired by the people behind the company, if you understand my meaning.

    I could be completely wrong, but 8 of 10 of my hunches turn ou to be right, but again, I could be wrong and embarass myself. I am certainly not making any accusations, but it would be helpful if the company was a bit more open and communicative.

    Anyway, I researched any found a great / better alternative of Prevx SafeOnline. It costs arounf $20 but a free version can be obtained via a special offer on facebook, just google “Prevx Safeonline Facebook”.

    After good experiences the past 6 months I upgraded to their product with more features (cloud based AV and behaviour monitor) which basically has allowed me to remove my AntiVirus completely.

    Prevx works excellently, and has been around for a few years in the UK. They were recently taken over in a friendly buyout by the well-known US Webroot. In security track record is important, and Prevx and Webroot have a good one as far as I am concerned. Webroot actually had the old Threatfire team from Boulder join them after Symantec took them over and closed the main R&D base down! So now Prevx could have the benefit in the future of some great additional combined experiences and skills.

    By the way, I have no financial interest in Prevx, I am just a satisfied user.

  12. Thanks for the feedback – I will not be downloading this questionable software at this time!

  13. As a result of the Bank of America advice I also installed the software and did not notice any slowdown or problems. Based on what I read it did, I was impressed that it stopped most keyloggers and used its own DNS verification as well as some other anti-phishing features. It seems that its basic, non customized features work with any online account, which is nice.

  14. Chris Stoppiello says

    Are you sure you read that non-endorsement phrase correctly? perhaps the language was slightly different when I saw the ad on BoA today but as, I read it, it said that Trusteer may try to get you to opt-in to different levels of protection than the free on offered through BoA and that the Bank only endorses the one they are recommending. Am I the only one who saw it as saying that?

  15. John Hubbling says

    Ditto to Chris’s observation: my first and only reaction was they were warning users against addition solicitation for products that the Bank did not endorse. On the other hand, I’m still leery of the product and will not install.

  16. I downloaded Rapport because i thought i could trust BofA. My system (Mac) has run slow ever since. It doesn’t work with my other security programs. I really want this off my computer. Any suggestions?

  17. Cristian says

    One software company wants to be between all major banks and us???
    Do you really think this could be safe???

  18. akshun172 says

    I didn’t have a problem with this software until I tried installing Win7 SP1. I kept getting error code “0x80070020 – ERROR_SHARING_VIOLATION”. This means something is running while the OS is trying to update. I configured my PC to only start Windows services at bootup but there was RapportServices.exe. I couldn’t kill the process no matter what. I uninstalled Rapport and VOILA! I couldn’t get SP1 to install on any of my PCs until I pulled Rapport off.

  19. I don't know says

    I have no idea how the rapport software installed itself into my drive.My computer was running slow but I could not blame it on Trusteer Rapport alone, so I uninstalled other dangerous programs but I’m not sure if I should unsinstall Trusteer Rapport.How the hell did it get to my computer anyway?

  20. So Frank Pizza, how much do you astroturf?

  21. Frank Pizza says

    Since my earlier comments I carried out some further assessment of Trusteer on another PC and found it to be much improved compared to my previous experience of it, and I have more faith in the company’s legitimacy. So much so that I am now going to replace Prevx which has been overtaken by Webroot and in my tests it has unfortunately become a severe resource hog on low powered PCs rendering them unusable. To cover myself for the anti malware elements of Prevx that Trusteer does not possess I have installed Malwarebytes realtime version alongside Trusteer, as well as Privatefirewall and MS Security Essentials. It it a very capable combo and no noticeable impact on performance. Just to clarify, that Trusteer is only enabled when going to secure sites after which I switch it off, and which is very easy to do especially when the on and off icons are pinned to the Windows 7 taskbar area. Hope this helps someone.

  22. Sounds useless to me:
    “- Rapport verifies that you are really connected to the bank’s genuine website as opposed to a fake website created by criminals. Although this sounds trivial, it’s not obvious that you reach a genuine website when you type your bank’s address into your web browser”

    My web browser (Chrome)does this automatically. Pretty sure Firefox does this as well.

    “- Once verification is complete, Rapport locks down communication between your computer and the bank’s website. This prevents criminals from hijacking your online connection with the bank”

    Not even sure what this one is. All browsers have built in protection against cross site scripting which is the primary way of redirecting someone to a different site.

    “- Rapport protects your computer and internet connection by creating a tunnel for safe communication with your bank, preventing criminals from using malware to steal your log-in data and tamper with transaction”

    Your banks full URL should start with https://. It is a web protocol called HTTPS that encrypts all your information sent to or received from that site.

  23. Bradley Dichter says

    Any software that goes between a secure website and me that could be keylogging is not going anywhere near my computer. I don’t implicitly trust companies from Israel. Palastinian terrorists can be from Isreal too, not just rabbinical studies. Citibank doesn’t recommend this so I won’t either.

  24. I am setting up my online banking with BBVA Compass to save US $3 a month on paper statements. Trusteer Rapport is recommended by the bank’s website. But, how can I trust it when BBVA Compass includes this disclaimer:

    The entire risk as to the quality and performance of the Software is borne by you. This disclaimer of warranty constitutes an essential part of this License Agreement.
    and this one:

    CONTENT. Licensor disclaims any responsibility or liability for any information, content, communications and/or services received, transmitted or monitored via the Software, including without limitation, their accuracy, completeness and your failure to store or to transmit such content.

    Essentially, they are telling me that it’s not their responsibility if the software they want me to use doesn’t work.
    In reading the Privacy Policy on Trusteer’s website, they say they do not share personal information. Just below that statement is this disclaimer:

    Choices for personal information:
    If we use this information in a manner different than the purpose for which it was collected or described in this Policy, then we will notify you of the change through email or via our web site, and you will be able to opt out of the use of personal information for those other purposes.

    Further on in the statement, they say they again say they might notify you by email, or just put a notice on their website if they chose to sell you to someone else. I really don’t wish to keep checking their site to find out if my personal information was sold to a third party.
    One thing that troubles me on this Windows 7 laptop, or my Mac desktop, is that so many people trying to uninstall the program can not do so. I do not like programs that do not go away, if I were to choose that route.
    It is obvious to me that there is something else going on here that is not openly stated. I would not use this software, especially if no one stands behind it, and if stated policies can be changed before personal notice.
    In fact, I think I will just keep paying the US $3 and save online banking for another day; that day when the bank will stand behind their chosen security software.

  25. I downloaded Trusteer Rapport on advice / requirement of my bank. With Firefox with many tabs open, the Rapport process hogs 50% CPU on my machine for many minutes upon accessing Firefox in the morning (after the computer has been in wait mode overnight). It also seems to interfere with my Yahoo! login. I’ve decided to turn it off for most of the time. From the Windows Start menu choose Trusteer Rapport – Rapport Console and choose “stop” (and enter the captcha code).

  26. Fred Lipschitz says

    I’ve installed this software and my firefox web browser is sooooo sloooooooow.

  27. Beware of this program. It fundamentally alters your operating system so that some programs don’t work at all. I have used Mozy online backup for at least 2 years. When I permitted Rapport to be installed it no longer worked, and uninstalling Rapport did not fix the problem. This program is worse than a virus!

  28. DO NOT INSTALL TRUSTEER RAPPORT – I installed Trusteer upon recommendation by ING Direct. This program SUCKS! My computer slowed down immediately and Excel functions (SUM, VLOOKUP, etc.) stopped working. These two issues were resolved once I uninstalled the software, but I dont know if other programs were affected too and are woring ok or not. When I was uninstalling the product, I got an option for online help – which was completely useless – the agent asked me to stop Rapport and then observe my computer for a few days and contact again if the performance changed. And, he/she said the Excel problem was unrelated to Rapport because it didnt go away after stopping Rapport. Total baloney! This product is RUBBISH and I cannot believe that BOA or ING Direct or any such banks would endorse/market (albeit with disclaimers to protect against a lawsuit) it!

  29. I have found your article of great interest and the contributions thereafter. I would ask (and have asked) this question… Is Trusteer a Hybrid Market Analysis Agent and not primarily security software? The reason… I was not convinced by their support / sales customer support, and having read their privacy statements have come to the provisional opinion that that Trusteer is not primarily security software but may, in fact, be data tracking peoples’ online activities to sell this information back to their client banks who are themselves part of the venture. You may not then be surprised that I’ll be interested to find out if, in the future, this software will be “sold” to ordinary customers as essential of even eventually mandatory to be able to access online banking services.

  30. Frank Pizza says

    Following my reviews above I have come to the personal opnion that Trusteer has no rational reason for the amount of CPU used by what should be a simple added layer of security. I believe that it is behaving as an additional scanner of malware and is checking files on the PC; it should not be doing that, it’s beyond its stated scope. That is one reason why there are so many conflicts. Too suspicious for my liking, sorry to say. Got rid of it entirely, now running Kaspersky IS 2012 which includes very similar SafeRun functionality, but with no resource hogs plus all the benefits of the rest of an IS package.

  31. Frank Pizza says

    @M McNeill You make an interesting point. I think it is very interesting for banks to know where you have surfed, and then when someone hacks your bank account they say “ah, you went to a badsite.com where you must have collected a virus and that’s how they stole all the money from your account, so sorry, it is your own liability that your account is now empty. Believe me, banks never act in your interests, only their own, in my experience.

  32. I do not want this on my PC bt it will not let me uninsall. A stupid error message comes up faster than I can click Uninstall. HELP! MAKE IT GO AWAY!

  33. I do not want Rapport on my PC but, it will not let me ununstall. What can I do?

  34. Don’t want this on my PC. What can I do to uninstall?

  35. Frank Pizza says

    I have returned to using Trusteer Rapport despite my earlier reservations and have now found it to be a much improved product in terms of its lack of drag on resources and interoperability with other software. I use it alongside Microsoft Security Essentials on Windows 7 with no problems whatsoever.

  36. Frank Pizza says

    For those people saying they are trying to uninstall it but can’t find a way to, that’s really weird, since there should be a program group including uninstaller, or failing that, uninstall via the control panel. However, I suspect that you may not have downloaded legitimate software but something malicious pretending it is Trusteer Rapport. If you do not feel confident in resolving this issue yourself, then you must really ensure that you invest in a reputable IT professional to fix it for you. Yes, it will cost you some money, but it will may cost you far more in what you might lose through malicious access to your bank accounts, identity theft, etc.

  37. The Rapport website tells you how to uninstall the product and their suggestion is through the Control Panel. I tried this and it wouldn’t let me uninstall because it said that “that function was good for only those installed products,” or something like that. I then went to Revo Uninstaller Pro (although I think you could use the free version just as well) and ran that. After a brief “You can’t uninstall…” message Revo went ahead with it. I have yet to restart to see if it is really gone.
    Of course I got a web page popping up asking why I wanted to uninstall, but I just x’ed out of that. Good luck.

  38. graviton says

    TRUSTEER RAPPORT IS GARBAGE!! Do not install this software or you will regret it. Manual uninstall (find all the files and delete, find all the registry keys and delete) is the only way to get rid of it. I am embarrassed that I bought into the hype and did not research the product before installing it. It was an instant disaster and 3 hours later I finally got rid of it. Unbelievable. Just Google “trusteer rapport sucks” and you will find plenty to read.

  39. I’ve noticed that there are several comments here about not being unable to uninstall Trusteer Rapport. I have done several installations and removals and did not have such issues.

    In my experience, people who experience issues tend to in fact have other issues with their computers, or they uninstall with the other AV or security software switched on and which may prevent Rapport or indeed other software from uninstalling properly and leaving traces of it behind or not removing at all.

    Always disconnect from the internet, turn off your security temporarily, reboot, check that the security software is still disabled – if not, then turn it off again but do not reboot a second time. Then uninstall your software, or in this case Rapport, reboot, switch on the security software, then reboot a final time. Doing it this way is thorough and should avoid all uninstall issues. Do the same when installing anything new as well.

    Regarding Rapport I did have performance issues with it a while back but in recent months have found it not to drag or interfere at all and feel it is an important additional layer of defence to keep my bank account safe from thieves using rootkits, keyloggers and other malware.

    Remember that no AV can keep you 100% safe since thousands of new malwares are coming out daily, so tools like Rapport and Prevx are very important in protecting you to a higher level.

  40. franksterlikebankster says

    it looks like Frank vs. the rest of others opinions..? Why no Mac with Chrome browser product? {no mention for Linux system .typical par for the course} Also seems very secretive about what is actually does beyond what is already possible without the product … The product smacks of a political/economic choice more than a technically superior choice..

  41. I just got a look at the post by Frank, from May 23, 2012. The following post, by franksterlikebankster, gets to the point of what most people are saying here: Trusteer is not to be trusted.
    Back to Frank’s post. He says that uninstalls of Trusteer software is easy, not a problem, as long as you jump through all the hoops he describes. It’s so easy, in fact, he’s done it several times.
    If it’s a great program, why keep installing and uninstalling? If he’s sold on it’s capabilities as an anti-malware, why would he boot up and not have it there? Does he spend his days just installing and uninstalling software?
    To me, he seems like a Trusteer plant, attempting to reassure us all that we’re OK using their product. Yes, using it and logging our usage, while they sell our personal information to countless other companies without permission or notification.
    Not a company I want to do business with, as I said here in November, 2011. He didn’t change my mind at all.

  42. Dan is wrong to accuse me of being a plant..I even said above in January that Rapport seems to be operating “beyond its stated scope. That is one reason why there are so many conflicts. Too suspicious for my liking”

    I could just as easily say to him that he is a paid troll, but I will not do that. I just think he’s perhaps he is one of those conspiracy guys with a bit of spare time on his hands. Ha!

    I actually do spend a lot of time trying to find the right security tools to protect my several computers and smartphones and therefore I do have quite a bit of experience and I am quite fascinated with this running battle between baddies and goddies in the malware world.

    I have found Trusteer Rapport to be a quite clever and solid tool which will make a very significant positive difference to most people who use it and there are no setting to worry about for most users.

    I still used it on one PC until a few days ago, and hence this post. I had to remove it because I had some non-related problems with an AV tool called Threatfire from PC Tools. The problem was not with Rapport, but just the way theThreafire tool works slowly and causes conflicts even with valid windows fires. My patience ran out with them.

    So I decided to replace with Webroot Secure Anywhere Essentials which is a tool that I was part of the beta testing effort. Some of you may know that Webroot bought the Prevx product and whole company last year. Prevx is a similar tool to Trusteer Rapport, they use similar methods and cannot co-exist, so it has to be one or the other. Because I wanted the Webroot firewall and AV then I get Prevx included, so Rapport had to be removed unfortunately.

    I managed to remove Rapport without problem, but I know where to dig deep to remove it’s tentacles! Those tentacles are in fact needed to catch the nasties…but Trusteer really have to improve the removal of their tool fully otherwise the conspiracy theorists out there will be saying that the stuff they leave behind may be still monitoring users data, so they need to restore confidence of those kinds of paranoid users.

  43. Until my bank guarantees the software they recommend, I will not use it. Until the company offering the software guarantees my personal information will not be sold, I will not use it.
    But, as you said, I’m “one of those conspiracy guys” with time on my hands. Wow, you sure told me off, didn’t you. Then, you added the “Ha”. I guess that put me in my place, huh?
    Don’t bother responding. We will all do what we want, and we will all have our own opinions.

  44. I got concern about this program as well. Tried removing it. The program will not uninstall. I cannot trust a program that will not allow me to uninstall it. Going to remove it the hard way deleting files, and reg entries. I hope that works.

  45. Knowsmorethanfrank says

    This software is of no use as someone with technical skills has already explained:

    “My web browser (Chrome)does this automatically. Pretty sure Firefox does this as well.”

    “Not even sure what this one is. All browsers have built in protection against cross site scripting which is the primary way of redirecting someone to a different site. ”

    “Your banks full URL should start with https://. It is a web protocol called HTTPS that encrypts all your information sent to or received from that site.”

    This sounds like a man-in-the-middle bloatware on a fundamental level. Much like download managers, network connection utilities, uniblue products, etc. Sketchy.

  46. Trusteer Rapport is a keylogger.

  47. I just installed trusteer rapport on a freshly installed windows.. no noticible problems encountered.. for those of you whose browsers are slowing down.. i dont know what you guys are up to.. but im running the slowest connection on the planet with an entry level desktop pc.. and no problems at all.

  48. To Fuzz: The value of this so called security software is not how it effects the speed of your browser. If your connection is that slow to begin with, maybe you just don’t notice the slowdown. The value of security software is security. It is not internet speed.
    If neither the producer of the software, nor your bank who encourages your participation, will stand behind the product, then you can be damn sure it is a worthless program. Someone is making a buck for every download, whether it works as claimed, or not. As Don just said, it is a keylogger program. It is only there to count your key strokes. That information will be sold to someone else to to track your habits on the internet. Then, someone else makes a buck. It is of no apparent value to the security of anyone’s online banking transactions.
    If it was as good as claimed, then your bank would guarantee against any fraud perpetrated on your account after installing Trusteer. But according to all of these posts, no one is receiving a guarantee from their bank. I know I didn’t receive any type of guarantee.
    To say it again, it has nothing to do with the speed of your browser. It has everything to do with the actual security of your money. And they are not guaranteeing anyone’s money.
    If you believe the majority of posts, then let it go. If not, then use it in good health. In my opinion, it’s a waste of disc space, and I just hate to see crap like this perpetuated.

  49. I heeard of trustee rapport when I logged onto my Scotiabank, they do endorse it. I loaded it on and have has some computer problems, mine is old and I still use Windows XP. Conflict with other spyware I have installed? It has slowed down my PC and when I look in processes there are a whole lot going at the same time and my CPU is way up. so not sure whether to keep this or not. I did ask at my local bank and they didn’t know about it and advised me to phone the 1-800 before I do any online banking to be sure.
    Interesting reading all the comments.

  50. Rapport console wouldn’t open, neither would the weekly report after the pop-up said that the report was ready to view. I have uninstalled the program manually using search and deleting the files, then using ccleaner and windows installer cleanup. Going through the add/remove programs route didn’t work for me.

  51. Been using Rapport for some years with no appreciable problems. In the last two weeks bootup has increased from 2 min to 15 min (I’m running XP SP2). As well I’ve had BSOD’s as well as many sporadic freezes, shut-downs and restarts. Tried disabling .NET Framework and ITunes but this made no difference.
    Then I remembered that Rapport was automatically updated two weeks ago and because of adverse criticism of Rapport in the past I disabled it and HEY PRESTO the shutdowns and freezing disappeared. The PC was much speedier to use but the slow boot up remained. Noticed then that although Rapport was disabled the Trusteer Rapport Management Service was still resident in memory. As you can’t disable the Service through services.msc (“access is denied”) I completely uninstalled Rapport using the Rapport Removal Tool obtained from Trusteer. That solved ALL the problems completely. I’ve now got a PC that boots up in 2 min, is fast and responsive and most of all reliable with no freezes or shutdowns at all.
    Only downside is I can’t convince my wife that I still need that brand new Windows 8 laptop.
    Might go back to Rapport in the future but not for a long time

  52. Angry in Virginia says

    Their support is TERRIBLE!!!!! I installed the Rapport software in Windows 7 as encouraged by my bank and it appreciably slowed down my computer. I tried to un-install and could not after multiple tries. I made 8 calls to their support number and it is always that they will call me back. They never do. Either this is a scam, they are understaffed or something else. I would strongly encourage people to not install the Rapport software.

  53. clifton stillman says

    Thanks for the tip guys. As of today I am not installing this. My bank Greylock credit union recommends this. Thanks but no thanks!!

  54. Don’t say it did this but found my computer would not log into the internet yesterday. Got a message that my WIFI adapter was non functional because Windows was unable to load the drivers. Did a scan of all installed programs on my computer and found that Rapport had somehow been installed. Have recollection of installing it. Ran uninstall for the program and then ran troubleshooter for my laptop and all the drivers installed perfectly. Coincidence?

  55. I installed this Trusteer Rapport. Immediately after I installed it, it markedly slowed several programs including FireFox and Microsoft Outlook. In Outlook, when I was in “Mail” and clicked “Calendar” it took 10 seconds to switch instead of the usual instantaneous switch. Was it copying my Outlook files or was it just overwhelming my computer in a general way? I have 16 GB of memory. Even when I do prolonged computations in Matlab, there is no slowing like this.
    I uninstalled Trusteer Rapport with Revo Uninstaller Pro. Revo used Trusteers unistaller for their uninstall. I had to jump through various hoops including something like “Check this box to removal all files (not recommended)”, Also, there was distorted numbers that I had to copy into a box. I had to do several other things I’ve never been asked to do on an uninstall. At the end of their uninstall, Revo found a ton on unremoved files, more than I’ve seen with any other program such as a whole Microsoft Office Suite.
    I’m disappointed that I trusted my bank’s recommendation and did not look online for advice first. If my bank requires I start to use it, I will move my account to another institution.

  56. works fine now its been bought by IBM

  57. I installed this Rapport on my computer to be able to access bank accont. Then I wanted to browse the internet and for this I ran my VPN – the VPN could not connect to any server. Then I uninstalled Rapport and the VPN worked. Looks like it conflicts with COMODO Internet Security Premium and blocks the VPN.
    Also Rapport keeps full time accessing the internet, so I needed to block the software through COMODO firewall option.

  58. IBM paid one billion USD for Trusteer a couple of months ago. They have big plans for it. There’s also a network version of Rapport. I wonder why banks are pushing the desktop version if this could be done without millions of users installing it. (Massive overload on the help desk!)


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