Most of us have heard of, which offers people directions on navigating phone trees or direct-access phones numbers in order to reach a live person. Now a new service by takes this one (small) step further.

After verifying your phone number, the website will call a service provider and navigate the phone tree for you. All you have to do is pick up when they call and you’re already on hold for the operator. I just tried this with one of my Citibank cards and it worked as advertised, saving me an entire 15 seconds 😉 Unfortunately, it doesn’t wait on hold for you and call you when someone actually picks up – I am guessing the lag time would be too great and the customer service rep would probably just hang up. Bummer – that would be cool.


  1. if you have not done so already, read the NoPhoneTrees privacy policies. it’s worth a good chuckle.

  2. Steve the K says:

    Oh yes! Navigating phone trees, even annoyingly long and non-standard ones (where 0 does not get a human), takes less time than sitting on hold waiting for a custoemer no-service rep. It would be nice to not have to listen to the annoying hold music and advertisements for the company’s products.


  1. […] Source: Originally published on Wed, 24 Jan 2007 01:34:48 GMT by Jonathan […]

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