Valore Books Review: TextBook SellBack Experience
It’s been about a month since I wrote about selling back my old textbooks online. I ended up selling books to two websites, ValoreBooks.com and SellBackYourBook.com. I figured I’d do a quick review of each one, starting with ValoreBooks.
Reviews on the Web
There were some online accusations at RipOffReport and ComplaintsBoard from people who said that ValoreBooks was a scam because they mailed off their books and never received any payment at all. It’s hard to prove anything because ValoreBooks only covers your Media Mail postage to their warehouse, and it is your option to buy Delivery Confirmation or other sort of tracking. But if I’m only selling $15 worth of books, it’s hard to just paying another $1-2 in my opinion. Perhaps for a larger order.
The Better Business Bureau gives them a rating of A+, although I don’t really think it’s that hard to achieve such a rating. It does indicate that the company is willing to try and resolve issues, if you file a complaint with the BBB.
BBB processed a total of 21 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 21 complaint(s) closed in the last 36 months, 21 were closed in the last 12 months.
My Personal Experience
After typing in my ISBN numbers into BigWords.com, ValoreBooks was the highest bidder for certain textbooks. I agreed to their price and terms, and they provided me with a printable packing slip and prepaid shipping label. Here’s part of the email sent to me:
Please follow the steps below to complete your order:
1. Include your packaging slip with your shipment.
2. Package your books tightly in a cardboard box or padded envelope.
3. Cut out your prepaid shipping label and affix it to your sealed package.
4. Drop off your package at your local Postal Office.
It took me two days to get around to going to the post office, as you have to drop off the package in person for items weighing more than a pound. “No, this is not an explosive.” Would I really tell you if it was?
Then came the waiting game. Media Mail is notoriously inconsistent, so I almost forgot about the book when 15 days later I received the following confirmation in my email:
ValoreBooks Ship to Us Order: 1026XXX Arrived
Your sell back order has arrived at our warehouse and will be processed within 48 business hours.
I’ll never know if it really took 15 days to get there, or if they just sat on it for a while. In any case, one hour later I received another e-mail:
ValoreBooks Ship to Us Order: #1026XXX Confirmed
Thank you for choosing to sell your book(s) with ValoreBooks.com. [...] Your order has successfully been checked in and you can expect payment within 10 business days to the following address: [...]
Six calendar days later, a check was in my mailbox from “Bucks4Books” of San Diego, CA. I did get the exact amount the promised me for my book and reported condition. In total, 22 days went by from mailing out to receiving the check.
Summary Timeline
Day 1 – Sent out book via USPS Media Mail
Day 16 – Email confirmation of arrival
Day 16 – 2nd Email confirmation of payment approved
Day 19 – Check printed and mailed out from ValoreBooks
Day 22 – Check received successfully
By Jonathan Ping | Frugal Living, Reviews | 3/7/10, 6:36pm
March 7th, 2010 at 9:15 pm
I’ve stopped using valorebooks. I used to be an affiliate and user, but have stopped.
I ordered one book, and the seller shipped me the wrong one. When I requested to return it, the seller said no and I had to contact Valore Books to enforce their return policy with the bad seller.
I shipped it back to the seller more than two weeks later, when I finally received the address to ship it back to. The seller received it… and gave me a partial refund, charging a restocking fee, which is charged when you mark the return as “buyer’s remorse” on valore books.
I contacted valore books again, and they ignored my requests for three weeks. I finally just disputed the rest of the charge with my credit card.
Policies are only good if they’re enforced, and Valore Books has poor enforcement.
March 8th, 2010 at 6:59 am
After reading the “sell back your old textbooks” post here on My Money Blog, I tried BigWords.com. I decided to sell 4 books to ValoreBooks.com. I had a good experience with them. My experience was very similar to this post.
March 8th, 2010 at 11:09 am
Hello Jon,
So sorry to hear about your experience with ValoreBooks.com! When you have a moment please contact me, I’d really like to look into this issue.
Sincerely,
Christina
ValoreBooks.com
1-888-VALORE-1
customerservice@valorebooks.com
March 9th, 2010 at 1:09 am
I have used ValoreBooks for 5 years now and have never had a problem.
They have been on time, quick to respond to e-mails, and always ready to help
Another good one is ecampus.com
March 9th, 2010 at 8:58 am
Dear Christina,
I contacted support and received the standard packaged answer (which is the same exact answer I receive every time I contact support):
“You have ordered an International Edition version of the textbook. The seller of your item provided notes at time of purchase, indicating that this item was an International Version. This item was also listed in the “Alternate Editions” section. Please see notes, “ Notes: "metric international version". Hardcover. ISBN is different from US edition but the content is same. Do not accept return. Fast shipping. Condition: New Media Mail ($64.00) $0.00 ($64.00) 30-Jan-10”.
Some sellers on our site choose to sell these versions in order to offer students a lower price for virtually the same content. An International Edition is basically the same as a regular Student Edition. International just means that this book was printed somewhere outside the US. Differences may include different ISBN numbers, a paperback cover, or a different cover design. Additionally, the pages inside may be in black and white rather than in color and the page numbers may be slightly off in some cases. Besides these cosmetic differences, the content of the International Editions are usually the same. If you wish to return this International Edition book for a refund, please follow our standard return policy, provided below.
Thanks,
Lani
Customer Service
ValoreBooks.com”
The same message last month while I was going through this prior to disputing my credit card was received from Amanda (instead of Lani).
This is ridiculous. I was fully aware that I was purchasing an International Edition book. The seller shipped me the WRONG EDITION. The content was completely different (the chapters were different, the questions at the end were different). I wouldn’t be upset if the seller hadn’t advertised, “ISBN is different from US edition but the content is same.” Even your support staff acknowledges that the book had this description.
You don’t treat customers like this. If the seller ships the wrong edition of a book that is not as advertised, you give a full refund, not a partial refund. This is common sense. I tried a credit card dispute, and was shot down because it was a “restocking fee.” I have called the number you provided, and they “forwarded my concerns” to the proper location, but said they are unwilling to do anything.
In my experience, Valore Books is a poor company to do business with; they are unwilling to protect their customers from receiving incorrect books from their sellers. They then lie to the credit card company stating that “It was a shipping fee,” when my receipt clearly shows free shipping. They then state on the follow up, “It was a restocking fee” to continue getting out of taking the loss.
Again, I’ve used Valore Books for more than 2 years now. This is the first problem I’ve had, but how a company resolves its problems is paramount to understanding how the company is run. If they fail to stand behind their customers, I can’t trust them.
If anyone at valorebooks is willing to make this right, I’d be more than happy to retract these statements. My contact information is squinky86 at gmail.com. I would much prefer a phone conversation, and will give you my phone number via email.
March 9th, 2010 at 9:11 am
I messed up a little bit. The amount in dispute is $19.95. The shipping charge was $3.95. Valore Books policy, according to the email I received, is:
“2. Orders that are returned due to customer error may be charged with a restocking fee up to 15% of total order price (total order price = shipping cost + book price).”
Let’s assume that this is the case – customer error (and it is not customer error, it is seller error)
Purchase: $80.00
Shipping: $3.95
Total: $83.95
Partial Refund: $64.00
$64 is NOT 85% of $83.95. Valore Books does not even follow their own policies!
March 9th, 2010 at 12:42 pm
FOLLOW UP:
I just received a call from April from Valore Books. She apologized profusely for the misunderstandings on their end, and issued a refund that should show on my credit card statement in 2-5 days! Bravo for Valore Books finally fixing the issue. It did take them four tries, but when they realized their mistake (and with a bit of persistence), they fixed it. I think that a company that is willing to fix its mistakes deserves a second chance
March 9th, 2010 at 3:01 pm
@Jon – Glad to hear it.
Sometimes you have to be a squeaky wheel.
March 13th, 2010 at 10:35 am
Well it seems like Valore really made an effort to make things right in this situation. I have had a great experience using Valore to sell some books that my campus store didn’t want. Its a great system for the sellers and the students.
September 12th, 2010 at 10:29 pm
I’m having a problem with this website too. And what makes me the most annoyed is that, every time I try and contact the seller, it tells me I have to wait a few days until I can write to them. I ordered my book with priority mail on the 6th of September. It is now the 12th and I still haven’t gotten my book. Every time I try to contact the seller, it tells me to wait until the 14th. This is making me very irritated because I have homework that I have to have in tomorrow. Plus, I should’ve already gotten my book in by now. If we’re paying for priority mail then we should get our books asap. And if I have a problem and need to contact the seller, it should let me do that now and now a few days later. Now I’m hoping I actually get this book because if I don’t, then I’ll have to drop this class. I doubt I’ll ever order from this website again. From a hard-working college student, this really disappoints me.
October 20th, 2010 at 12:46 pm
My experience selling books to Valore was not so positive. I just dropped it off at the post office without even thinking about tracking (my bad) since the postage is prepaid. 2 months later my order is still “pending” and when I inquired I was told it wasnt received and therefore, payment will not be sent. I find it hard to below that something was “lost in the mail” when the company is paying for the shipping. I am very unhappy with my experience and will return to powells.com where I had a fantastic sell back experience!
October 21st, 2010 at 10:07 am
Hello Ericka,
Did you ever receive your book? If not, please let us know at customerservice@valorebooks.com, or 619-622-8896 and we’ll work quickly towards a resolution for you. We know it’s critical to receive your textbooks quickly, and we apologize for any inconvenience.
ValoreBooks.com
October 21st, 2010 at 10:18 am
Hi Christina,
We appreciate the honest feedback, and really sorry for the long delay! Please contact us and we’d be happy to check into your sellback order right away.
Thank you,
ValoreBooks.com
619-822-2247
customerservice@valorebooks.com
October 27th, 2010 at 9:26 am
I used the valore books one and have mixed feelings about them. I mailed them 2 exact the same books and only got paid for one of them. When I emailed customer service about it they were very nice, and said there was an error and they will be sending the second check asap. Never got the second check…
February 11th, 2011 at 3:56 pm
Absolutely horrid. Stay far, far away.
I paid the fee to rent the book I had a bit longer and sent it back in the middle of January. The return slip wouldn’t pull up from their site, their “customer service” was completely useless and so in the interest of getting it off of my plate, I decided to ship the book via UPS. The book was sent back to me from UPS weeks later and after the return deadline. It should also be mentioned that I had never received an email referencing when the book was due initially or when it was due after I made the rental extension. I did however, get the final email telling me that I was being charged for the full price of the book. When the book was finally shipped back to me from UPS, I called Valore and was told that I had to send documentation that I had shipped it via UPS by a certain date. I explained to them that I had thrown away the UPS box and shipped it from a UPS store, and therefore couldn’t find my tracking number to get documentation. Not only wouldn’t they agree to take the book back and return my money, the two people that I spoke with were extremely rude about it. I figured that if they were going to screw me they’d at least do it with a smile, but it didn’t sound as if these two people had a pleasant bone in their respective bodies.
You would think that a fledgling company trying to build brand loyalty would be able to see the forrest for the trees. I am in my second semester of business school with hundreds of other students. The business that I stood to give them over the next two to three years myself and through recommendations would have far exceeded the $150 that they pried from me for the aforementioned book. As it stands, I will never use this site again and will recommend to everyone I come across to steer clear as well.
February 22nd, 2011 at 6:02 pm
I just had the same experience as Christina did. I mailed my book back using Valore Books’ own prepaid mailing label and didn’t even think to get tracking on it (since the postage is charged to Valore Books and it has a barcode with my order number on it, I thought that would be a way to track a book down if needed). Anyway, my book stayed at “pending” status for quite awhile. I finally filed a complaint with the BBB (Better Business Bureau) regarding what I feel are “shady” practices regarding buybacks. Sure enough (which I predicted) and this may be a coincidence, but I received an email from Valore Books saying my book had been received at their warehouse the day AFTER I filed the complaint with the BBB (I also had an email from the BBB that same day regarding my complaint). Like I said, this may be coincidental, but then maybe not. What I would suggest to anyone selling books back to Valore Books would be to get some sort of insurance or tracking to go along with the media mail label Valore provides….would save a lot of headache. Now the waiting game for my refund……
March 22nd, 2011 at 10:45 am
I am currently having the same experience as Candice and Christina. I sold Valorebooks 2 books sent in the same package and its going on a MONTH and they are still “pending”. I was thinking the same thing about the tracking number.. I’ve contacted customer service several times and keep getting the same reply saying they are not responsible for lost mail. I may contact BBB also…
May 30th, 2011 at 2:33 pm
I’m also having the same problems as J, Candice, and Christina. I’m just sent out an emal to Valore and I’m seriously thinking about contacting the BBB. I’m really concerned that they cheated me =/.
June 16th, 2011 at 12:15 pm
I sent 2 books to Valore for sell back back in May. Today is June 16 and I have not heard anything from this scam company. My status in my account is “pending”. I sent other books to other sell back companies on the same day and have already receive my check. I feel totally ripped-up. Warning do not use this company for anything. I have contacted them twice and they say they are not responsible for lost mail.
September 15th, 2011 at 4:32 pm
Customer support takes forever and you have to send multiple times and they are completely rude. They lie and make up BS excuses not to send your money and refuse to answer any questions. STAY AWAY!
September 27th, 2011 at 10:23 am
To bad….i have sold my book couple weeks a go and i have not received my check.Every time i try to call no one answers.It is so hard…..to reach them.I will never do business with them again.Also i am going to place a complain at BBB.
November 3rd, 2011 at 11:27 pm
Crap…I should have looked up Valore BEFORE selling my books to them. I just sold them 6 books which are all in very good to brand new condition. Now I’m scared I’ll never see a dime for those books. I really wish they used Paypal as a form of payment instead of check; that takes forever and I just don’t trust things like that going through the regular mail. I guess tomorrow when I ship I will get delivery confirmation.
I e-mailed them as well…let’s see if they reply…
November 6th, 2011 at 11:55 am
It took a week for them to receive the books and 3 days after that i got the check in the amount that was promised
November 9th, 2011 at 12:47 pm
My book is not in two weeks after I ordered it and I paid for expedited shipping. I needed this book for an open book test yesterday.
Don’t do business with them, it’s a scam!
December 20th, 2011 at 6:58 am
I am having an issue with Valorebooks accepting my rental return. Their site says it is “not accepted” but it does not tell me why, nor have I received any correspondence from them. The only reason I even knew was because they charged my card for the full amount of the book. It seems to me that as long as they are in possession of the book they should not be charging my card. They also should not charge my card without any notification to me. Does anybody have a phone number I can call? I emailed them using their customer service link, but I would much rather talk to somebody since it sounds like their response is going to be cookie cutter. And, the book was returned in the same condition I received it, which wasn’t the greatest, but I didn’t refuse it.
January 17th, 2012 at 9:34 am
Ordered books on 1/10/12. Email received on 1/11/12 that books were being shipped. Paid $48.65 for expedited shipping. Today is the 17th – still no books. Have tried emailing customer service – no response. Went online to contact us and sent message this way – no response. Also tried 888-825-6731 number that is listed on their extra mile guarantee same day customer service – answering service says the person you are trying to reach is not available, leave a message – still no reponse. Looks like I should have stuck with Chegg. Never had a problem getting my books from them and NEVER had a problem contacting them. They even have online chat and a real person to answer the phone when you call. I guess I was scammed. Learned my lesson – now I am out $213.25. I will file a complaint with the BBB and file a dispute with my credit card company to try and get my money back.
January 24th, 2012 at 9:57 pm
This company completely scammed me out of my money. I returned a rented book that I did not use this semester and was sent an email to my SPAM folder that I did not notice till weeks later saying that the returned book was unacceptable due to water damage and they have CONVENIENTLY charged my stored credit card with an additional $122. They did not send me the book back which would have been another way of notifying me the condition was unacceptable bringing it to my attention they had charged my card $122..
I tried reaching their customer service representative that can only be reached through email because the number they have on file goes to voicemail everytime and they do not return your phone calls. I was replied to through email by a representative by the name Wolfgang who OFFERED to send me the book back. Now, I think that is something the company should do right away. Hence if I DID want the book back I could sell it to somebody else but now that they have waited so long, the semester has already started leaving there no students with need for this book until NEXT semester. As a student, I CAN’T have this. Students are charged, charged, and charged again for schooling, the last thing I need is a company claiming I returned a damaged book that I did not even use and have no way to prove that I did not cause the damage.
Who’s to say this company isn’t scamming us students out of our money and really damaging the books themselves so they can charge us and buy a new book for their company. OR who’s to say the book really is damaged, they could be choosing random students to charge once a book gets to a certain used point just to buy a new one! ONE THING I AM CERTAIN, that book was returned in perfect condition and now…. I am paying for it.
January 27th, 2012 at 11:40 am
I wish I had read all of thee comments before selling my book back to Valore. Similar to others, I sold my Corporate Finance book (valued at $77) back to them on January 2nd, mailed it via USPS using their shipping label on January 3rd and I have still not received my money 24 days later). I have been back and forth with customer support and though they have been polite, no one knows where my book is…so convenient. Off to file a report with the BBB.
February 10th, 2012 at 2:42 pm
Just received an email from Valore Books stating box arrived opened, but the book was missing. I don’t believe that this is true – why would someone open the box take the book and put the invoice – used to contact me- back in a box…why would the post office deliver an opened box? I sealed the box tightly and so I don’t believe this excuse. I will never use Valore Books again and I suggest the same for potential customers.
February 11th, 2012 at 11:30 am
Before being blocked from posting on their page, I was able to make this post on their FB account.
Okay Valore…. explain and comment on this. I have filed my complaint with the FBI, my local police dept and San Diego police. How do you explain a transaction that took place on Jan 18th, an order from a kid in Iowa where you gave him a huge discount, took his credit card information and then ordered the book thru textbooks.com under his name. But instead of you giving them the card of the kid, you give them mine. Did you not think that someone would investigate this activity? The fraud unit at textbooks.com is on to you. They gave the investigator and myself your information and the activity that suggests the unauthorized use of my card was done by your company. Further, all the posts I see when I research your company would suggest that this company is a fraud. All these kids posting here how awesome of a deal they received is deceiving. I imagine that when they go to return these books, they will see the truth behind your company. I will soon post the results from the investigator who worked with textbooks.com and provide my evidence to all these students who think they are doing business with a legit company. If you think I am wrong with my accusations, then provide me with how you obtained my credit card information and reimburse me for the expenses.
February 22nd, 2012 at 11:39 am
Horrible, horrible experience with Valore and their buy back of my text books!
I mailed four text books off the day I set up the account. I, as others have mentioned, did not purchase tracking because of the shipping label provided. Valore quoted me $105 for sale of my books. 2 weeks later I receive an email stating they received my books in the warehouse and that it would be 10-14 days before payment would be sent out. What happened to the 48 hour guarantee?? I then waited another week and still no response or payment so I contacted them by email as NO phone number is provided. 24 hours later I received an email back stating I would received my check in 10 days. However, Valore stated they did not receive 2 of the books out of the four I sent in the same box therefore my payment would be significantly decreased to $36 instead of $105!! It has now been a month and still no payment and I am extremely frustrated and plan to report to BBB. I was able to track down a phone number through these postings and will be calling them today. Very shady company and I will NEVER, EVER use Valore again!!
March 8th, 2012 at 2:13 pm
I purchased two textbooks from Valore Books roughly two weeks ago. One of the two arrived about a week after I placed my order. I am still waiting on the second one and falling way behind in my class. I have been trying to call them for two days now and keep getting an automated response saying that all of their operaters are busy and asking me to leave a message. I find it super odd that even though I have been calling every hour, I still can’t actually talk to someone. I have also emailed them and no response. I understand sometimes shipping can take longer than expected, but two weeks is way too long for a textbook. I would also be much more understanding of the situation if I could actually get a hold of someone or get them to respond to my emails, phonecalls, and messages. I wish I would have read all of the awful reviews about Valore before purchasing from them. If I don’t receive my textbook or a phone call/email by tomorrow I’ll dispute this with my bank and call BBB.
March 8th, 2012 at 3:59 pm
If you want to get them to respond, go to their facebook account and blast them! That is what I did. I also created a new facebook account under their name to inform people of the scam. Unfortunately I got no where filing a police report. And it is considered to minor of a case for the FBI to take.
March 20th, 2012 at 5:17 pm
They are slower than ever. I sent some of my sons books to Chegg and from start to finish it was 7 days and I had the checks. I would HIGHLY recommend them instead!
May 18th, 2012 at 4:39 pm
If you return the rental directly to the seller, like I did, even when the seller sends you packaging specifically for shipping it back to them, they claimed that you never returned the book. Why would I not send it to the seller if the seller asks for it? I contacted the seller asking them to confirm my return of the text with Valore Books. Let’s see if I still have problems..
August 25th, 2012 at 12:16 pm
I ordered my book Tuesday, August 21, 2012. I received an email on the the 22nd of August stating that the book was shipped. Mind you, I paid for the expedited delivery. It’s the 25th, my book is not here! I have books that were shipped using standard delivery that made it here faster! It’s sad that you order books from other places to save money and in doing so, you fall behind in assignments! Valore blows big time. I’ll use all amazon next semester, even if they cost $5 or $10 more! I could have went to my book store!
August 26th, 2012 at 6:51 pm
Total scam!
My daughter is starting college at UPenn in two days. She received her list of textbooks a month ago, and was thrilled when she found one of the books on the ValoreBooks website for a very low price. She confirmed that the item for sale was the 4th Edition of “Applied Regression Analysis and Multivariable Methods by Kleinbaum, David G., Kupper, Lawrence L., Muller, Keith E.” The day after she placed the order, she received a confirmation saying that the order had shipped, but three weeks later the book still hadn’t arrived. Finally, late last week she got the book in the mail, but it was the INDIAN EDITION – not even the same book.
When she emailed the company they told her to ship it back and she has to pay for the shipping. They also said the order would be subject to a 15% restocking fee. Now she’s ordering from Amazon and hoping to get the book in time before her class starts.
Avoid this company! They are a rip off.
October 7th, 2012 at 8:35 pm
I purchased a book from Valorebooks that came from Adoramus Books. I received the wrong book. The reply back from Valore was that Adoramus books would gladly return my money after shipping the book back to them. I paid for shipping on the wrong book and they wanted me to pay to ship it back to them. I did, they refunded the price of the book but not the shipping. I had called Valore multiple times, sent emails and emailed Adoramus as well. Not ONE word back from either on the emails and no return calls from Valore. POOR Customer Service, POOR ownership of responsibility of error. I paid to ship a book that was the WRONG freaking book. Don’t buy from these people!!! You will be disappointed!!!!!!! Rip offs!!!! Very badly done Valore and Adoramus, VERY BADLY DONE!!!!
October 15th, 2012 at 6:30 pm
Will never use them again!!!! dealt with them on many occassions with no problem sent in $216 worth of books but they only paid me for 3 claiming that the 4th was never received…thats not even possible considering that they all came in the same box!! Now I cant even get a real person on the phone and I will never use their services again
December 28th, 2012 at 12:09 pm
Hooray for reading reviews! Thank you all for being honest about your experiences and saving another person from being caught up in a scam! I was close to placing an order but I thought something was off about the very low rental price, so I decided to look up some reviews. Lo and behold, I read way too many scandalous reviews and close to no positive ones.
To Valore Books,
This is my formal goodbye to you as a company. You absolutely cannot treat customers like this and expect to remain afloat. What goes around comes around.
January 7th, 2013 at 8:44 pm
Sold books to Valore. Got my money in good time.When I had issues with the order I called customer service and spoke with a live person.Will Use valore again.My check came is handy for the holiday
January 22nd, 2013 at 9:34 am
January 22, 2013
Horrible experience! I went to the website and put in my ISBN’s for the textbooks I wanted to sell. Was quoted a certain amount for three of my books and decided to go with it. Just got an e-mail saying one of the shipments had been received but the one book which they had quoted me a price of 43.00 and some change had suddenly turned into $8.95. The book was in like-new condition and was the most valuable of all the books that I had sent. Edmond, of customer service, said it was because they didn’t take loose leaf books, but they had quoted me a price of $43.00 and some change online and now was offering me $8.95, which didn’t compute. He said that he could make an exception and cut me a check for $20.00 dollars but why did they quote me a price in the first place and then offer me $8.95 if they don’t take loose leaf books. I looked on their website for this Speech book and they were selling it for 89.00 and some change, but they said they don’t buy this kind of book. I say that you better beware because this seems like a scam to me. I have filed a complaint with the New York state attorney’s general office and I will also be filing one with the North Carolina state attorney’s general office. I am so disappointed because I had used them once before but I would never do business with them again. I think it’s a shame that this business seems to be preying on college students who already struggle with meeting their education costs. Seller beware!
January 22nd, 2013 at 7:30 pm
After reading many reviews on countless websites I have decided not to use valorebooks. I am absolutely appalled that a website has had so many issues. Students really feel like they have been scammed. Shame on you valorebooks. I have been using chegg.com and I am very pleased with the out come. They don’t offer as much for the textbook buy back but I can honestly say that I nor has anyone that I know to use chegg has ever had any problems.
February 14th, 2013 at 2:52 pm
I shipped 4 books to sell back. Weeks later I got a reply that I would only receive payment for one. (it cost me more to ship these books). I sent an email asking about my other three books. Its been several weeks and i’ve yet to receive a reply to any of my emails (i’ve sent three) or any payment for that one book. Really, really bad customer service.
May 20th, 2013 at 12:05 pm
I am VERY UNSATISFIED with them. After a very delayed delivery on most of my books, I received one that had been completely covered in coffee stains and I emailed their customer service to ask about how I should deal with having received a damaged rental. After sending two emails, I still did not receive any response. When it came time for me to return the rental I was charged the full price of the book. I of course emailed them again to complain about the charge, but I doubt I’ll get any type of response to that email either. DO NOT use them for rentals or purchases. You may have to spend a little more at another site, but it’ll be worth the price for actual customer service.
May 30th, 2013 at 12:03 pm
DO NOT USE VALORE BOOKS
I rented a book way back in 2011. Returned it via their shipping process and forgot about it. Now I’m receiving calls from debt collectors on behalf of Valore Books. After sending numerous emails and filling out their contact us page numerous times without a response I googled for their phone number. I was basically informed by their manager that I never sent the book and since I didn’t have a tracking number from 2 years ago I was SOL. I repurchased the book and sent it again. According to their website it was received 17 days ago. I’m still receiving calls from debt collectors.
June 17th, 2013 at 1:20 pm
Glad I came here before actually selling my books. Just printed off my return labels but don’t think I will be sending them anymore after reading the reviews!