It’s been about a month since I wrote about selling back my old textbooks online. I ended up selling books to two websites, ValoreBooks.com and SellBackYourBook.com. I figured I’d do a quick review of each one, starting with ValoreBooks.
Reviews on the Web
There were some online accusations at RipOffReport and ComplaintsBoard from people who said that ValoreBooks was a scam because they mailed off their books and never received any payment at all. It’s hard to prove anything because ValoreBooks only covers your Media Mail postage to their warehouse, and it is your option to buy Delivery Confirmation or other sort of tracking. But if I’m only selling $15 worth of books, it’s hard to just paying another $1-2 in my opinion. Perhaps for a larger order.
The Better Business Bureau gives them a rating of A+, although I don’t really think it’s that hard to achieve such a rating. It does indicate that the company is willing to try and resolve issues, if you file a complaint with the BBB.
BBB processed a total of 21 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 21 complaint(s) closed in the last 36 months, 21 were closed in the last 12 months.
My Personal Experience
After typing in my ISBN numbers into BigWords.com, ValoreBooks was the highest bidder for certain textbooks. I agreed to their price and terms, and they provided me with a printable packing slip and prepaid shipping label. Here’s part of the email sent to me:
Please follow the steps below to complete your order:
1. Include your packaging slip with your shipment.
2. Package your books tightly in a cardboard box or padded envelope.
3. Cut out your prepaid shipping label and affix it to your sealed package.
4. Drop off your package at your local Postal Office.
It took me two days to get around to going to the post office, as you have to drop off the package in person for items weighing more than a pound. “No, this is not an explosive.” Would I really tell you if it was?
Then came the waiting game. Media Mail is notoriously inconsistent, so I almost forgot about the book when 15 days later I received the following confirmation in my email:
ValoreBooks Ship to Us Order: 1026XXX Arrived
Your sell back order has arrived at our warehouse and will be processed within 48 business hours.
I’ll never know if it really took 15 days to get there, or if they just sat on it for a while. In any case, one hour later I received another e-mail:
ValoreBooks Ship to Us Order: #1026XXX Confirmed
Thank you for choosing to sell your book(s) with ValoreBooks.com. [...] Your order has successfully been checked in and you can expect payment within 10 business days to the following address: [...]
Six calendar days later, a check was in my mailbox from “Bucks4Books” of San Diego, CA. I did get the exact amount the promised me for my book and reported condition. In total, 22 days went by from mailing out to receiving the check.
Day 1 – Sent out book via USPS Media Mail
Day 16 – Email confirmation of arrival
Day 16 – 2nd Email confirmation of payment approved
Day 19 – Check printed and mailed out from ValoreBooks
Day 22 – Check received successfully