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ARRIS SURFboard SB6141 8x4 DOCSIS 3.0 Cable Modem - Retail Packaging- White
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Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
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Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Brand | ARRIS |
Internet service provider | spectrum, optimum, cox, xfinity |
Connectivity Technology | Wired |
Compatible Devices | Modem |
Product Dimensions | 6.4"L x 2"W x 8.7"H |
About this item
- Approved on Comcast Xfinity, Spectrum (Charter, Time Warner, Brighthouse Networks), Cox, Mediacom, Suddenlink and most other US Cable Internet Providers. NOT compatible with Verizon, AT&T or Centurylink. REQUIRES Internet Service.
- Wired modem only. Does not include WiFi router or VOIP Telephone adapter. Gigabit Etherent port to connect to PC or Router.
- 8 Download Channels and 4 Upload Channels capable of up to 343 Mbps download and 131 upload speeds. Recommended for Internet Plans up to 100 Mbps.
- Brown Box Models Not Valid for this Item when Sold As New, should Report to Amazon Immediately and Return to Seller
- 2 year warranty with US based customer service. Refer to the Quick Start Guide and Installation video. Supports IPv4 and IPv6 – the latest Internet standard
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This Item ARRIS SURFboard SB6141 8x4 DOCSIS 3.0 Cable Modem - Retail Packaging- White | Recommendations | dummy | dummy | dummy | dummy | |
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Price | -45% $55.17$55.17 List: $99.99 | $39.95$39.95 | -10% $198.99$198.99 List: $219.99 | $95.80$95.80 | -30% $34.99$34.99 List Price: $49.99 | -30% $49.00$49.00 List: $69.99 |
Delivery | Get it as soon as Wednesday, Mar 20 | Get it as soon as Wednesday, Mar 20 | — | — | Get it as soon as Wednesday, Mar 20 | Get it as soon as Wednesday, Mar 20 |
Customer Ratings | ||||||
Easy to install | 4.3 | 4.2 | 4.2 | 4.6 | 4.2 | 4.5 |
WiFi signal | 3.9 | 3.5 | 3.7 | 4.4 | 3.6 | 4.1 |
Tech Support | 3.6 | 2.9 | 3.2 | 4.4 | 3.3 | 3.8 |
For gaming | 4.7 | — | — | 5.0 | 4.6 | 4.2 |
Durability | 4.0 | — | — | 4.2 | — | 4.0 |
Sold By | RCF Goods | Techa Distribution | Amazon.com | Media Gurus | Woot | Amazon.com |
connectivity tech | Wired | Ethernet | Ethernet | Wired | Ethernet | Ethernet |
ethernet ports | 3 | 1 | 2 | — | 1 | 3 |
number of ports | — | — | 2 | 4 | 1 | — |
data transfer rate | 343 megabits per second | — | 2500 megabits per second | 160 megabits per second | 800 megabits per second | 400 megabits per second |
max downstream rate | 131 megabits per second | 960 megabits per second | 2500 megabits per second | 172 megabits per second | 800 megabits per second | 131 megabits per second |
max upstream rate | 343 megabits per second | 960 megabits per second | 2.5 gigabits per second | 132 megabits per second | 262 megabits per second | 686 megabits per second |
Product Description
Product Description
Building upon the success of the SB6121, Motorola's SURFboard SB6141 enhances your personal media experience, at lightning-fast broadband speed. It harnesses the power of DOCSIS 3.0 technology to bond up to eight downstream channels and four upstream channels--providing you advanced multimedia services with data rates up to 343 Mbps download and 131 Mbps upload depending on your Cable Internet provider service. That makes streaming HD Video, gaming, shopping, downloading, working, high-quality voice and video conferencing, and peer-to-peer networking applications far more realistic, faster, and efficient than ever before.
Amazon.com
Product guides and documents
From the manufacturer
ARRIS SURFboard SB6141 Cable Modem
SURFboard - the original cable modem
The SURFboard SB6141 is an affordable, high-speed DOCSIS 3.0 Cable Modem that provides you with 343 Mbps download speeds – perfect for things like streaming audio and video, downloading and sharing content. It supports IPv6 – the latest Internet standard and is compatible with major U.S. Cable providers. The SURFboard SB6141 is easy to install so you’ll be surfing in a matter of minutes.
Stop leasing your modem and save money!
When you purchase a SURFboard modem, you save money on monthly lease fees while equipping your home network with the latest technology.
Will SURFboard work with my cable operator?
It sure will. SURFboard cable modems are compatible with major US Cable Internet Providers like Xfinity by Comcast, Time Warner, Cox, Brighthouse and many others. Don't see your provider listed here? Just give them a call to confirm.
SURFboard is simple to setup
With just a few steps, you'll be surfing. Simply plug your live coax cable into the modem, plug in the power cord and give it a few minutes to go through the provisioning process. That's it!
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Product information
Technical Details
Brand | ARRIS |
---|---|
Series | SB6141 White |
Item model number | SB6141 |
Hardware Platform | PC, Mac, Unix |
Operating System | PC: Windows Vista™, 2000, XP or 7 or Linux® with Ethernetconnection (older versions of Windows, although not specificallysupported, will work with this cable modem) |
Item Weight | 1 pounds |
Product Dimensions | 6.4 x 2 x 8.7 inches |
Item Dimensions LxWxH | 6.4 x 2 x 8.7 inches |
Color | White |
Power Source | AC |
Manufacturer | Motorola |
ASIN | B00AJHDZSI |
Is Discontinued By Manufacturer | No |
Date First Available | October 6, 2017 |
Additional Information
Customer Reviews |
4.3 out of 5 stars |
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Best Sellers Rank | #19,011 in Computers & Accessories (See Top 100 in Computers & Accessories) #86 in Computer Networking Modems |
Warranty & Support
Feedback
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the speed, value, and ease of installation of the modem. They mention that it screams fast, it saves money on Comcast's rental fees, and that it's a pretty simple device. They are also happy with quality. That said, some complain about the brightness. Customers disagree on connectivity, compatibility, and performance.
AI-generated from the text of customer reviews
Customers like the quality of the modem. They say it's working fine, the results were very promising, and it has been the most reliable modem they have had so far. Some say the product is good and does what it is supposed to do.
"...This is a fine modem which I highly recommend." Read more
"...The advantages can include things like better reliability, more features and not having to replace your router AND modem every time one of them..." Read more
"...The ARRIS brand is synonymous with quality and innovation, and the SURFboard SB6141 Cable Modem lives up to that reputation, offering a stable and..." Read more
"...The modem is reasonably priced, works well, and installation and activation were simple. It's all good." Read more
Customers find the installation process of the networking device to be easy. They mention that it is a good product, very easy to setup and use, and has an easy to use web site. The device comes with instructions on what issues you may have with your ISP and what the blinky lights mean. Overall, customers are satisfied with the ease of installation of the product.
"...Installation was simple with help from Time Warner, and generally I'm very pleased with my selection of this Motorola modem, now that everything..." Read more
"Swapping the modem with my rental and completing the online activation was a snap...." Read more
"...modem isn't fancy, but the borderline minimalist design makes it easy to figure out if you made it past preschool and the whole "triangle block..." Read more
"...for a top-notch cable modem that delivers on performance and ease of use, the ARRIS SURFboard SB6141 Cable Modem is the perfect option...." Read more
Customers like the speed of the modem. They say that it's an efficient solution for high-speed internet access, and it screams fast. Some customers also note that there was a nice performance increase (20-25%) without even changing their internet speeds. The modem boots, self-tests, and connects a great deal faster than their old modem, and the signal was better.
"...This new modem boots, self-tests and connects a great deal faster than my old modem...." Read more
"...aesthetically pleasing- easy set-up- better speeds than Comcast routerCons- daily resets required..." Read more
"...Modem has proven to be a reliable and efficient solution for high-speed internet access, exceeding my expectations with its outstanding performance..." Read more
"...I have mesh WiFi so this paired with that is a great setup. Gigabit service works great with this board" Read more
Customers like the value of the modem. They mention that it is worth the price of admission, saves them money on Comcast's rental fees, and is definitely money well spent. They also appreciate the easy setup and fast speeds. Overall, customers are happy with the value and performance of the product.
"...future-proof- five-star rating- great price- well-respected brand- aesthetically pleasing- easy set-up-..." Read more
"...The modem is reasonably priced, works well, and installation and activation were simple. It's all good." Read more
"...It is doing just exactly what I expected it to do and for a fair price (as purchased from "Amazon").I would recommend this modem." Read more
"...The speeds are fantastically fast and this modem was well worth the price...." Read more
Customers are mixed about the performance of the networking device. Some mention that it is very reliable, while others say that it failed after only a week. Some customers also mention that the routers run too hot and prematurely burn out, due to insufficient heat.
"...The advantages can include things like better reliability, more features and not having to replace your router AND modem every time one of them..." Read more
"...keeping me from giving this modem five stars is that I'm having to reset it every other day because I lose Internet signal...." Read more
"The ARRIS SURFboard SB6141 Cable Modem has proven to be a reliable and efficient solution for high-speed internet access, exceeding my expectations..." Read more
"...had this modem up and running now for about 2 months and it is still going strong...." Read more
Customers are mixed about the connectivity of the modem. Some mention that it is really fast and has no more issues maintaining connection, while others say that it has a stable connection to the Internet and there haven't been any disconnects. However, some customers also say that they lose connection every night between 9 and 10pm.
"...Had it not been for Internet connectivity issues which the TWC technician said might be attributable to the new Motorola SB6141 modem, I would have..." Read more
"...compact size, and easy setup, this modem is a game-changer for seamless internet connectivity...." Read more
"...This modem does not include a router. This is good, if you already own a separate router. There are versions that include a router...." Read more
"...stars is that I'm having to reset it every other day because I lose Internet signal...." Read more
Customers are mixed about the compatibility of the modem. Some mention that it is compatible with major cable internet service providers, and is recognized by the Comcast system. However, others say that it has some compatibility issues with some routers, and has difficulty setting up the wireless.
"...The modem is compatible with major cable internet service providers, making it a versatile choice for households with different service..." Read more
"...There have been a few T3 timeout errors and DHCP renew warnings. I would say there have been about one of these errors every 3 or 4 days...." Read more
"...Looks like I Finally got a modem that works and works well with all kinds of connections and is Also like the SB6141 Future proof with the 8 Bonding..." Read more
"...This modem is fast and efficient, and meets DOCSIS 3.0 standards...." Read more
Customers are not happy with the brightness of the modem. They say that the blue lights are very bright and can be very distracting in a dark room. Some customers also mention that the moded lights go out.
"...The modem lights will go off and then will come on and blink. This step might take a few minutes so be patient...." Read more
"...This modem is white. The LED lights on this modem are so bright they can be used as a night light...." Read more
"...One other point. The lights are relatively bright on the front panel. I'd cover them with electrical tape...." Read more
"...As has been mentioned the lights on the front of the modem are exceptionally bright; blue light even emits from the vent holes on the sides and top..." Read more
Reviews with images
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Top reviews from the United States
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The initial installation was quite easy with one phone call to TWC to activate the SB6141 with my RoadRunner service, and I was up-and-running within 30 minutes. I then returned my old RCA modem to TWC to end my $3.95 monthly rental contract.
During the first week I used the new modem, download/upload speeds were relatively consistent with average speeds I had previously achieved with the old RCA unit, with Speedtest.net results for the new Motorola ranging from 13.81/1.67 Mbps to 14.26/0.95 Mbps over four days. The old RCA's results over the past two months ranged from a low of 1.43/0.93 to a high of 25.08/0.46 Mbps, but averaging about the same I achieved with the new Motorola SB6141.
Two days ago I noticed sluggishness in opening web pages and downloading email as well as general connectivity issues. I also observed significant drops in Speedtest.net download/upload speeds to lows of 0.05/0.00, 0.21/0.94 and 0.03/0.12, interspersed with strong speeds of up to 13.84/1.56, 13.68/0.95 and 13.81/0.38. I contacted TWC late on the first day and ran through the usual modem and Airport Extreme unplugging and rebooting steps, which seemed to help a bit. The next day I experienced the same difficulty accessing email and loading web pages. I also noticed the my Airport Utility was indicating losses of Internet connections, alternating between the dreaded "yellow" and good "green" lights for Internet connectivity. A second call to TWC resulted in a preliminary assessment that Internet feeds to my modem were working correctly, and she offered to schedule an onsite appointment the next day.
Onsite, the TWC repair technician was sympathetic and extremely helpful as he made several adjustments to my cable connections and performed a number of tweaks to the Internet set-up on my Macbook Pro, including changing channels and replacing the connecting cable I received from Motorola with a cable wire given to me by another TWC technician on a previous service call about a year earlier. After about an hour, his analysis of my Internet connectivity along with various iterative attempts to isolate the potential problem and perform tweaks to my set-up seemed to work. However, at the end of the service visit the TWC technician cautioned that my new Motorola SB6141 may be defective, and suggested I return it for replacement.
Shortly after he departed I noticed a few brief "yellow" lights indicating Internet connection failures, but for the past seven hours Airport Utility has been glowing a solid "green."
As of this writing, a 17ms PING produced a download score of 14.77 Mbps with an upload reading of 0.95 Mbps. I'm hoping the TWC technician's various fixes and tweaks will allow me continued Internet access, as I would very much like to avoid returning the Motorola unit and be "Internet-less" for the four or five days it will take to get a replacement. "Time" will tell...
Had it not been for Internet connectivity issues which the TWC technician said might be attributable to the new Motorola SB6141 modem, I would have given this unit five stars. The size and white color with blue lights are visually pleasing, and the size and vertical configuration fits nicely on my desk. Installation was simple with help from Time Warner, and generally I'm very pleased with my selection of this Motorola modem, now that everything seems to working correctly.
I will post an update status report once I have more experience with this Motorola SB6141.
SUBSEQUENT POST -- TWO MONTHS LATER
Since writing my original review, I have had numerous telephone conversations with Time-Warner and Motorola technical people to try and resolve my "intermittent Internet" connection as reported by my Apple Airport Utility. After discovering that the only time my wi-fi network experienced intermittent Internet connectivity was when my Macbook Pro was operating, I contacted Apple. (My network Internet connection worked fine when my wife's Macbook Pro and our two iPads and iPhones were in use, as long as my Macbook Pro remained off.) This led to a variety of iterative tests to try and locate the problem on my Mac, which eventually solved the intermittent Internet connection problem but inexplicably caused loss of my Macbook Pro's ability to connect over the Internet with Apple's App Store. All of the problems were finally resolved when I wiped my hard drive clean and re-installed my operating system -- along with reconfiguring some of my files on my Macbook Pro's hard drive.
While Time Warner initially blamed the problem on the Motorola SB6141, Apple blamed the problem on Time-Warner. Motorola said the SB6141 was functioning perfectly, and the problem was probably with my Airport Extreme wi-fi transmitter. I think the problem was with my Macbook Pro's software, particularly after I installed a few OS X version 10.8 software updates.
As a result, I've upgraded my rating of the Motorola SB6141 to five stars, and am very satisfied with it. Since re-configuring my Macbook Pro I've been getting consistent download scores in the range of 14.14 Mbps to 14.72 Mbps, and upload scores of 0.99 to 1.72 Mbps, with the exception of my all time high on March 17 using AT&T's 4G on my iPhone 5 to achieve a 24.45 Mbps download and 7.49 Mbps upload.
This is a fine modem which I highly recommend.
I get roughly the same speeds as I did with my Arris rental modem, which is still less than 60% of the speed I pay for. There is one advantage it has beyond not having to pay a rental fee though. This new modem boots, self-tests and connects a great deal faster than my old modem. I'd say it takes somewhere around 1/4th to 1/5th the time the old one took. Considering my occasional need to reboot it due to how poor Comcast service is, this is a definite bonus.
It'll take less than a year for this modem to pay for itself. Considering how long I've had Comcast service, I could have bought several of these already and it's a real shame I didn't break down and buy one from the very start.
So far, the only problem I've had (in the week that I've used it) is I lost my connection during a Steam download and had to reboot the modem once. Normally, this would make me suspicious about the modem but I couldn't find any indication that the modem was at fault and I've experienced similar problems with my rental modem.
Some additional information that people might find useful:
This modem does not include a router. This is good, if you already own a separate router. There are versions that include a router. However, there's a lot of advantages to having a separate router. The advantages can include things like better reliability, more features and not having to replace your router AND modem every time one of them fails, since routers have a much higher failure rate than modems. The only disadvantage is that you have to by-pass your router and direct connect a PC or laptop to the modem for troubleshooting, if your internet goes down. I could call the price of separate devices a disadvantage but the price disadvantage almost always ends up on the side of the modem with router combination, due to the high failure rate of routers (especially when they're built into the modem.)
If you're confused about what a router is, it's what allows you to connect more than one device to the internet without having to buy additional IP numbers from your ISP. They also typically include support for WIFI (wireless) connections.
If your service includes VoIP phone service through your cable company, I'd recommend you switch phone providers (I use the Straight Talk home phone through Verizon; it saves me loads of money and it's more reliable than my POTS land line with Centurylink was but Ooma is probably a good/cheaper alternative.) However, if you're somehow stuck with your cable company, you'll want the modem linked below instead of this one.
http://www.amazon.com/gp/product/B00721TUNS
Top reviews from other countries
After some research I decided the best modems a) are not bundled with wifi routers and b) are Motorola. So I got this one, and it works great.
It has 8-band support, as opposed to the 4-band support most of the other ones have, even though those speeds are generally unaffordable at this time, I love a good future proof value proposition.