Comments on: Valore Books Review: TextBook SellBack Experience

By: Angel

Angel — Sat, 11 Feb 2012 19:30:55 +0000

Before being blocked from posting on their page, I was able to make this post on their FB account.

Okay Valore…. explain and comment on this. I have filed my complaint with the FBI, my local police dept and San Diego police. How do you explain a transaction that took place on Jan 18th, an order from a kid in Iowa where you gave him a huge discount, took his credit card information and then ordered the book thru textbooks.com under his name. But instead of you giving them the card of the kid, you give them mine. Did you not think that someone would investigate this activity? The fraud unit at textbooks.com is on to you. They gave the investigator and myself your information and the activity that suggests the unauthorized use of my card was done by your company. Further, all the posts I see when I research your company would suggest that this company is a fraud. All these kids posting here how awesome of a deal they received is deceiving. I imagine that when they go to return these books, they will see the truth behind your company. I will soon post the results from the investigator who worked with textbooks.com and provide my evidence to all these students who think they are doing business with a legit company. If you think I am wrong with my accusations, then provide me with how you obtained my credit card information and reimburse me for the expenses.

By: Tanisha P. Jackson

Tanisha P. Jackson — Fri, 10 Feb 2012 22:42:42 +0000

Just received an email from Valore Books stating box arrived opened, but the book was missing. I don’t believe that this is true – why would someone open the box take the book and put the invoice – used to contact me- back in a box…why would the post office deliver an opened box? I sealed the box tightly and so I don’t believe this excuse. I will never use Valore Books again and I suggest the same for potential customers.

By: Thea B

Thea B — Fri, 27 Jan 2012 19:40:54 +0000

I wish I had read all of thee comments before selling my book back to Valore. Similar to others, I sold my Corporate Finance book (valued at $77) back to them on January 2nd, mailed it via USPS using their shipping label on January 3rd and I have still not received my money 24 days later). I have been back and forth with customer support and though they have been polite, no one knows where my book is…so convenient. Off to file a report with the BBB.

By: Michelle

Michelle — Wed, 25 Jan 2012 05:57:51 +0000

This company completely scammed me out of my money. I returned a rented book that I did not use this semester and was sent an email to my SPAM folder that I did not notice till weeks later saying that the returned book was unacceptable due to water damage and they have CONVENIENTLY charged my stored credit card with an additional $122. They did not send me the book back which would have been another way of notifying me the condition was unacceptable bringing it to my attention they had charged my card $122..
I tried reaching their customer service representative that can only be reached through email because the number they have on file goes to voicemail everytime and they do not return your phone calls. I was replied to through email by a representative by the name Wolfgang who OFFERED to send me the book back. Now, I think that is something the company should do right away. Hence if I DID want the book back I could sell it to somebody else but now that they have waited so long, the semester has already started leaving there no students with need for this book until NEXT semester. As a student, I CAN’T have this. Students are charged, charged, and charged again for schooling, the last thing I need is a company claiming I returned a damaged book that I did not even use and have no way to prove that I did not cause the damage.
Who’s to say this company isn’t scamming us students out of our money and really damaging the books themselves so they can charge us and buy a new book for their company. OR who’s to say the book really is damaged, they could be choosing random students to charge once a book gets to a certain used point just to buy a new one! ONE THING I AM CERTAIN, that book was returned in perfect condition and now…. I am paying for it.

By: Angie

Angie — Tue, 17 Jan 2012 17:34:37 +0000

Ordered books on 1/10/12. Email received on 1/11/12 that books were being shipped. Paid $48.65 for expedited shipping. Today is the 17th – still no books. Have tried emailing customer service – no response. Went online to contact us and sent message this way – no response. Also tried 888-825-6731 number that is listed on their extra mile guarantee same day customer service – answering service says the person you are trying to reach is not available, leave a message – still no reponse. Looks like I should have stuck with Chegg. Never had a problem getting my books from them and NEVER had a problem contacting them. They even have online chat and a real person to answer the phone when you call. I guess I was scammed. Learned my lesson – now I am out $213.25. I will file a complaint with the BBB and file a dispute with my credit card company to try and get my money back.

By: Jennifer

Jennifer — Tue, 20 Dec 2011 14:58:19 +0000

I am having an issue with Valorebooks accepting my rental return. Their site says it is “not accepted” but it does not tell me why, nor have I received any correspondence from them. The only reason I even knew was because they charged my card for the full amount of the book. It seems to me that as long as they are in possession of the book they should not be charging my card. They also should not charge my card without any notification to me. Does anybody have a phone number I can call? I emailed them using their customer service link, but I would much rather talk to somebody since it sounds like their response is going to be cookie cutter. And, the book was returned in the same condition I received it, which wasn’t the greatest, but I didn’t refuse it.

By: brad

brad — Wed, 09 Nov 2011 20:47:04 +0000

My book is not in two weeks after I ordered it and I paid for expedited shipping. I needed this book for an open book test yesterday.

Don’t do business with them, it’s a scam!

By: kita

kita — Sun, 06 Nov 2011 19:55:24 +0000

It took a week for them to receive the books and 3 days after that i got the check in the amount that was promised

By: Moscato

Moscato — Fri, 04 Nov 2011 06:27:24 +0000

Crap…I should have looked up Valore BEFORE selling my books to them. I just sold them 6 books which are all in very good to brand new condition. Now I’m scared I’ll never see a dime for those books. I really wish they used Paypal as a form of payment instead of check; that takes forever and I just don’t trust things like that going through the regular mail. I guess tomorrow when I ship I will get delivery confirmation.
I e-mailed them as well…let’s see if they reply…

By: Justin

Justin — Tue, 27 Sep 2011 17:23:01 +0000

To bad….i have sold my book couple weeks a go and i have not received my check.Every time i try to call no one answers.It is so hard…..to reach them.I will never do business with them again.Also i am going to place a complain at BBB.

By: Elizabeth

Elizabeth — Thu, 15 Sep 2011 23:32:54 +0000

Customer support takes forever and you have to send multiple times and they are completely rude. They lie and make up BS excuses not to send your money and refuse to answer any questions. STAY AWAY!

By: Janice

Janice — Thu, 16 Jun 2011 19:15:20 +0000

I sent 2 books to Valore for sell back back in May. Today is June 16 and I have not heard anything from this scam company. My status in my account is “pending”. I sent other books to other sell back companies on the same day and have already receive my check. I feel totally ripped-up. Warning do not use this company for anything. I have contacted them twice and they say they are not responsible for lost mail.

By: Kandra O

Kandra O — Mon, 30 May 2011 21:33:24 +0000

I’m also having the same problems as J, Candice, and Christina. I’m just sent out an emal to Valore and I’m seriously thinking about contacting the BBB. I’m really concerned that they cheated me =/.

By: J

Tue, 22 Mar 2011 17:45:01 +0000

I am currently having the same experience as Candice and Christina. I sold Valorebooks 2 books sent in the same package and its going on a MONTH and they are still “pending”. I was thinking the same thing about the tracking number.. I’ve contacted customer service several times and keep getting the same reply saying they are not responsible for lost mail. I may contact BBB also…

By: Candice

Candice — Wed, 23 Feb 2011 02:02:01 +0000

I just had the same experience as Christina did. I mailed my book back using Valore Books’ own prepaid mailing label and didn’t even think to get tracking on it (since the postage is charged to Valore Books and it has a barcode with my order number on it, I thought that would be a way to track a book down if needed). Anyway, my book stayed at “pending” status for quite awhile. I finally filed a complaint with the BBB (Better Business Bureau) regarding what I feel are “shady” practices regarding buybacks. Sure enough (which I predicted) and this may be a coincidence, but I received an email from Valore Books saying my book had been received at their warehouse the day AFTER I filed the complaint with the BBB (I also had an email from the BBB that same day regarding my complaint). Like I said, this may be coincidental, but then maybe not. What I would suggest to anyone selling books back to Valore Books would be to get some sort of insurance or tracking to go along with the media mail label Valore provides….would save a lot of headache. Now the waiting game for my refund……

By: will726

will726 — Fri, 11 Feb 2011 23:56:19 +0000

Absolutely horrid. Stay far, far away.

I paid the fee to rent the book I had a bit longer and sent it back in the middle of January. The return slip wouldn’t pull up from their site, their “customer service” was completely useless and so in the interest of getting it off of my plate, I decided to ship the book via UPS. The book was sent back to me from UPS weeks later and after the return deadline. It should also be mentioned that I had never received an email referencing when the book was due initially or when it was due after I made the rental extension. I did however, get the final email telling me that I was being charged for the full price of the book. When the book was finally shipped back to me from UPS, I called Valore and was told that I had to send documentation that I had shipped it via UPS by a certain date. I explained to them that I had thrown away the UPS box and shipped it from a UPS store, and therefore couldn’t find my tracking number to get documentation. Not only wouldn’t they agree to take the book back and return my money, the two people that I spoke with were extremely rude about it. I figured that if they were going to screw me they’d at least do it with a smile, but it didn’t sound as if these two people had a pleasant bone in their respective bodies.

You would think that a fledgling company trying to build brand loyalty would be able to see the forrest for the trees. I am in my second semester of business school with hundreds of other students. The business that I stood to give them over the next two to three years myself and through recommendations would have far exceeded the $150 that they pried from me for the aforementioned book. As it stands, I will never use this site again and will recommend to everyone I come across to steer clear as well.

By: jag333

jag333 — Wed, 27 Oct 2010 16:26:05 +0000

I used the valore books one and have mixed feelings about them. I mailed them 2 exact the same books and only got paid for one of them. When I emailed customer service about it they were very nice, and said there was an error and they will be sending the second check asap. Never got the second check…

By: ValoreBooks

ValoreBooks — Thu, 21 Oct 2010 17:18:04 +0000

Hi Christina,

We appreciate the honest feedback, and really sorry for the long delay! Please contact us and we’d be happy to check into your sellback order right away.

Thank you,
ValoreBooks.com
619-822-2247
customerservice@valorebooks.com

By: ValoreBooks

ValoreBooks — Thu, 21 Oct 2010 17:07:17 +0000

Hello Ericka,

Did you ever receive your book? If not, please let us know at customerservice@valorebooks.com, or 619-622-8896 and we’ll work quickly towards a resolution for you. We know it’s critical to receive your textbooks quickly, and we apologize for any inconvenience.

ValoreBooks.com

By: Christina

Christina — Wed, 20 Oct 2010 19:46:16 +0000

My experience selling books to Valore was not so positive. I just dropped it off at the post office without even thinking about tracking (my bad) since the postage is prepaid. 2 months later my order is still “pending” and when I inquired I was told it wasnt received and therefore, payment will not be sent. I find it hard to below that something was “lost in the mail” when the company is paying for the shipping. I am very unhappy with my experience and will return to powells.com where I had a fantastic sell back experience!

By: Ericka

Ericka — Mon, 13 Sep 2010 05:29:53 +0000

I’m having a problem with this website too. And what makes me the most annoyed is that, every time I try and contact the seller, it tells me I have to wait a few days until I can write to them. I ordered my book with priority mail on the 6th of September. It is now the 12th and I still haven’t gotten my book. Every time I try to contact the seller, it tells me to wait until the 14th. This is making me very irritated because I have homework that I have to have in tomorrow. Plus, I should’ve already gotten my book in by now. If we’re paying for priority mail then we should get our books asap. And if I have a problem and need to contact the seller, it should let me do that now and now a few days later. Now I’m hoping I actually get this book because if I don’t, then I’ll have to drop this class. I doubt I’ll ever order from this website again. From a hard-working college student, this really disappoints me.

By: Valore

Valore — Sat, 13 Mar 2010 17:35:31 +0000

Well it seems like Valore really made an effort to make things right in this situation. I have had a great experience using Valore to sell some books that my campus store didn’t want. Its a great system for the sellers and the students.

By: Jonathan

Jonathan — Tue, 09 Mar 2010 22:01:38 +0000

@Jon – Glad to hear it. Sometimes you have to be a squeaky wheel.

By: Jon

Jon — Tue, 09 Mar 2010 19:42:21 +0000

FOLLOW UP:
I just received a call from April from Valore Books. She apologized profusely for the misunderstandings on their end, and issued a refund that should show on my credit card statement in 2-5 days! Bravo for Valore Books finally fixing the issue. It did take them four tries, but when they realized their mistake (and with a bit of persistence), they fixed it. I think that a company that is willing to fix its mistakes deserves a second chance

By: Jon

Jon — Tue, 09 Mar 2010 16:11:41 +0000

I messed up a little bit. The amount in dispute is $19.95. The shipping charge was $3.95. Valore Books policy, according to the email I received, is:

“2. Orders that are returned due to customer error may be charged with a restocking fee up to 15% of total order price (total order price = shipping cost + book price).”

Let’s assume that this is the case – customer error (and it is not customer error, it is seller error)

Purchase: $80.00
Shipping: $3.95
Total: $83.95
Partial Refund: $64.00

$64 is NOT 85% of $83.95. Valore Books does not even follow their own policies!