Comments on: ING Direct Accuses Me Of Phishing, Shuts My Site Down, Then Apologizes… Kind Of http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html Personal Finance and Investing Blog Sun, 12 Feb 2012 05:06:12 +0000 hourly 1 By: The Frugal Immigrant http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147823 The Frugal Immigrant Mon, 29 Mar 2010 03:04:08 +0000 http://www.mymoneyblog.com/?p=7101#comment-147823 The power corporations have over the world affairs is enormous. I can only hope people eventually wizen up and shift their purchasing and investing even more towards smaller, nimbler, mostly local companies, which provide targeted services to their customers. With all that said when it comes to banking I've always preferred credit unions as opposed to big banks, especially for mortgages and business loans for example. ING Direct acted as any big corporation does - bullying their way around when they thought was needed. If I was you I’d write the CEO directly explaining WHY such “security” practices will only lead to more bad publicity – something any corporation is afraid of. Maybe the IT director needs to revisit their security practices and make some changes if they want to avoid angering their customers even more. The power corporations have over the world affairs is enormous.
I can only hope people eventually wizen up and shift their purchasing and investing even more towards smaller, nimbler, mostly local companies, which provide targeted services to their customers.
With all that said when it comes to banking I’ve always preferred credit unions as opposed to big banks, especially for mortgages and business loans for example.

ING Direct acted as any big corporation does – bullying their way around when they thought was needed. If I was you I’d write the CEO directly explaining WHY such “security” practices will only lead to more bad publicity – something any corporation is afraid of. Maybe the IT director needs to revisit their security practices and make some changes if they want to avoid angering their customers even more.

]]> By: indexfundfan http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147746 indexfundfan Sat, 27 Mar 2010 16:47:56 +0000 http://www.mymoneyblog.com/?p=7101#comment-147746 That's terrible. I am glad it's all straightened out. That’s terrible. I am glad it’s all straightened out.

]]> By: savvysavingbytes http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147630 savvysavingbytes Fri, 26 Mar 2010 12:45:01 +0000 http://www.mymoneyblog.com/?p=7101#comment-147630 I would guess the ING error was caused by their computer system. This seems to be happening more and more across all businesses and I find I'm spending more and more time correcting errors of all kinds. In your case, you were fortunate to have the problem resolved so quickly. Moral: We've got to stay on our toes every blasted minute. I would guess the ING error was caused by their computer system. This seems to be happening more and more across all businesses and I find I’m spending more and more time correcting errors of all kinds.

In your case, you were fortunate to have the problem resolved so quickly.

Moral: We’ve got to stay on our toes every blasted minute.

]]> By: Jennifer http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147608 Jennifer Fri, 26 Mar 2010 08:40:08 +0000 http://www.mymoneyblog.com/?p=7101#comment-147608 Ha, I pulled my money out of ING about a month ago - their rates are practically as bad as putting your dinero under the mattress. I left the account open (just in case they came to their senses), but forget that. I'm definitely gone now! Ha, I pulled my money out of ING about a month ago – their rates are practically as bad as putting your dinero under the mattress. I left the account open (just in case they came to their senses), but forget that. I’m definitely gone now!

]]> By: Akos Fintor http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147583 Akos Fintor Fri, 26 Mar 2010 01:25:16 +0000 http://www.mymoneyblog.com/?p=7101#comment-147583 It is good thing that you're back and running. thanks for the share. It is good thing that you’re back and running.

thanks for the share.

]]> By: Anita Graf http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147545 Anita Graf Thu, 25 Mar 2010 19:33:16 +0000 http://www.mymoneyblog.com/?p=7101#comment-147545 I ADORE your website!! And I really thank you for all the good leads you have put me on. I have an account with ING right now, thanks to you. This makes me want to cancel it. If I find the time, I probably will. There are better deals out there anyway. If there is any place for comments, you can be sure I will tell them that I'm moving my money (not an insignificant amount) because they messed with MY Blog Guy!! Hmmph! I hope you're over your stress by now, btw. I ADORE your website!! And I really thank you for all the good leads you have put me on. I have an account with ING right now, thanks to you. This makes me want to cancel it. If I find the time, I probably will. There are better deals out there anyway. If there is any place for comments, you can be sure I will tell them that I’m moving my money (not an insignificant amount) because they messed with MY Blog Guy!! Hmmph! I hope you’re over your stress by now, btw.

]]> By: Cork http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147542 Cork Thu, 25 Mar 2010 19:05:31 +0000 http://www.mymoneyblog.com/?p=7101#comment-147542 ING claims to be the friend of the consumer, etc., but let's face it: They're one of the biggest banks in the world, and they probably do this type of corporate bullying all the time. I've had an ING savings account for years (and use to have a mortgage with them, too), but the bloom is off the rose. Time for me to move to a friendlier institution. ING claims to be the friend of the consumer, etc., but let’s face it: They’re one of the biggest banks in the world, and they probably do this type of corporate bullying all the time. I’ve had an ING savings account for years (and use to have a mortgage with them, too), but the bloom is off the rose. Time for me to move to a friendlier institution.

]]> By: chitown http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147530 chitown Thu, 25 Mar 2010 16:35:40 +0000 http://www.mymoneyblog.com/?p=7101#comment-147530 Just terrible. Just terrible.

]]> By: Paul http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147528 Paul Thu, 25 Mar 2010 16:32:03 +0000 http://www.mymoneyblog.com/?p=7101#comment-147528 Simply put, it will be ING's loss if you (wisely) cease from linking to them ever again. Simply put, it will be ING’s loss if you (wisely) cease from linking to them ever again.

]]> By: Mississippi Mike http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147524 Mississippi Mike Thu, 25 Mar 2010 16:02:05 +0000 http://www.mymoneyblog.com/?p=7101#comment-147524 I have the contact information for the CEO and CFO of ING. ING has its headquarters in England. I did not know that. Anyway let me know if you want me to post the info. I have the contact information for the CEO and CFO of ING. ING has its headquarters in England. I did not know that.

Anyway let me know if you want me to post the info.

]]> By: John http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147518 John Thu, 25 Mar 2010 15:20:07 +0000 http://www.mymoneyblog.com/?p=7101#comment-147518 ING closed out my savings account a couple years back without informing me either. I called customer service because I never intended to close the account and was considering opening a CD there. The representative HUNG UP ON ME after indicating that, due to inactivity, I was not the sort of customer they were looking for. I sent a message to their ombudsman about (1) not wanting to close the account and (2) having the CSR hang up on me. She was apologetic and said I had received poor support, but they didn't reopen my account either. The service from ING is bottom of the barrel, and comes close to Chase in poor quality. Avoid both. ING closed out my savings account a couple years back without informing me either. I called customer service because I never intended to close the account and was considering opening a CD there. The representative HUNG UP ON ME after indicating that, due to inactivity, I was not the sort of customer they were looking for.

I sent a message to their ombudsman about (1) not wanting to close the account and (2) having the CSR hang up on me. She was apologetic and said I had received poor support, but they didn’t reopen my account either.

The service from ING is bottom of the barrel, and comes close to Chase in poor quality. Avoid both.

]]> By: Zgirl1999 http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147513 Zgirl1999 Thu, 25 Mar 2010 14:55:26 +0000 http://www.mymoneyblog.com/?p=7101#comment-147513 ING Direct accused me of fraud about 5 years ago and closed all my accounts. Later they found out it was a mistake and appologized. I've decided not to do business with them anymore and let them send me a check for the balance they owed me. Jonathan, If I would be you I would stop advertising ING and get a dedicated server at another webhosting company. ING Direct accused me of fraud about 5 years ago and closed all my accounts. Later they found out it was a mistake and appologized. I’ve decided not to do business with them anymore and let them send me a check for the balance they owed me.

Jonathan, If I would be you I would stop advertising ING and get a dedicated server at another webhosting company.

]]> By: Mississippi Mike http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147512 Mississippi Mike Thu, 25 Mar 2010 14:28:41 +0000 http://www.mymoneyblog.com/?p=7101#comment-147512 Sorry about your ING problems Jon. What is the bottom line? The bottom line is that ING initiated this and they are responsible for the way they behave. Why dont you write a polite but formal letter asking them to explain their behavor. You could end the letter with something along the lines of "Your response will be helpful in determining what further action will be taken regarding this issue". If you decide to send any type of letter, it is very important that you first find out the name and mailing address of the CEO of ING. At the bottom of the letter you then CC a copy to him. Getting his information is very easy to get. Yes I have done this before. With B of A as a matter of fact, and my response was immediate and fully resolved in a good way. I scared the bejeebers out of someone at Bof A. Best wishes and good luck. Sorry about your ING problems Jon.

What is the bottom line? The bottom line is that ING initiated this and they are responsible for the way they behave. Why dont you write a polite but formal letter asking them to explain their behavor. You could end the letter with something along the lines of “Your response will be helpful in determining what further action will be taken regarding this issue”.

If you decide to send any type of letter, it is very important that you first find out the name and mailing address of the CEO of ING. At the bottom of the letter you then CC a copy to him. Getting his information is very easy to get.

Yes I have done this before. With B of A as a matter of fact, and my response was immediate and fully resolved in a good way. I scared the bejeebers out of someone at Bof A.

Best wishes and good luck.

]]> By: bb http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147509 bb Thu, 25 Mar 2010 14:06:20 +0000 http://www.mymoneyblog.com/?p=7101#comment-147509 By the way, sue INGDirect for the 4-5 hours loss of use in this site. You can take that to a small claim court. By the way, sue INGDirect for the 4-5 hours loss of use in this site. You can take that to a small claim court.

]]> By: bb http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147507 bb Thu, 25 Mar 2010 14:03:57 +0000 http://www.mymoneyblog.com/?p=7101#comment-147507 INGDirect is angry because almost all the users signed up thru this site are no longer active. INGDirect is angry because almost all the users signed up thru this site are no longer active.

]]> By: Chris http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147504 Chris Thu, 25 Mar 2010 13:47:58 +0000 http://www.mymoneyblog.com/?p=7101#comment-147504 About a decade ago (1999), I ran a successful website that served to educate young investors about the stock market (I, myself, was a 16-year-old investor). Apparently, a large investment company with billions in AUM had trademarked the name in 1983 (back when trademarks were still good for 20 years; now it's just 10 years) for their long-defunct newsletter. I still can't believe they were awarded a trademark for it because the name/phrase was so common. Their lawyers sent a cease and desist letter and demanded for me to turn over my domain name. I hired legal representation and after about 3 months and thousands of dollars in legal bills, I finally acquiesced. They took my website and the tens of thousands of visitors that read it. The funny (albeit, sad) thing is that I heard 2-3 years later, they didn't renew the domain name and some domain squatter scooped it up. About a decade ago (1999), I ran a successful website that served to educate young investors about the stock market (I, myself, was a 16-year-old investor). Apparently, a large investment company with billions in AUM had trademarked the name in 1983 (back when trademarks were still good for 20 years; now it’s just 10 years) for their long-defunct newsletter. I still can’t believe they were awarded a trademark for it because the name/phrase was so common.

Their lawyers sent a cease and desist letter and demanded for me to turn over my domain name. I hired legal representation and after about 3 months and thousands of dollars in legal bills, I finally acquiesced. They took my website and the tens of thousands of visitors that read it.

The funny (albeit, sad) thing is that I heard 2-3 years later, they didn’t renew the domain name and some domain squatter scooped it up.

]]> By: Dave http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147503 Dave Thu, 25 Mar 2010 13:44:40 +0000 http://www.mymoneyblog.com/?p=7101#comment-147503 I think there is only one serious question here: are you willing to stop all mention of ING and remove their ads? Or do you need their affiliate dollars? Tough call. They are idiots, and should formally apologize. Stressed enough to throw up, but still gotta make an income. Hey, sounds like the typical american worker!! :) I think there is only one serious question here: are you willing to stop all mention of ING and remove their ads? Or do you need their affiliate dollars? Tough call. They are idiots, and should formally apologize.

Stressed enough to throw up, but still gotta make an income. Hey, sounds like the typical american worker!! :)

]]> By: Patrick http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147501 Patrick Thu, 25 Mar 2010 13:41:10 +0000 http://www.mymoneyblog.com/?p=7101#comment-147501 Glad to see you are back up. Sorry for the trouble you had to endure. And thanks again for providing a great blog. Glad to see you are back up. Sorry for the trouble you had to endure. And thanks again for providing a great blog.

]]> By: D M http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147495 D M Thu, 25 Mar 2010 12:09:52 +0000 http://www.mymoneyblog.com/?p=7101#comment-147495 Time to boycott ING? let's start moving money to other banks - and ING rates are not the best anyway. Lesson: do not help corporations if you were not benefiting directly. Time to boycott ING?
let’s start moving money to other banks – and ING rates are not the best anyway.
Lesson: do not help corporations if you were not benefiting directly.

]]> By: ZXT http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147488 ZXT Thu, 25 Mar 2010 11:21:07 +0000 http://www.mymoneyblog.com/?p=7101#comment-147488 That's totally very frustrating to say the least. I can see this blog is very popular and the least they can do is to maybe email you and wait for 24 hours. Besides can't they see you are giving them customers and free advertisement? They should be paying you instead. Well FV(K them! Let's spread the word...ING people are idiots! That’s totally very frustrating to say the least. I can see this blog is very popular and the least they can do is to maybe email you and wait for 24 hours.

Besides can’t they see you are giving them customers and free advertisement? They should be paying you instead. Well FV(K them!

Let’s spread the word…ING people are idiots!

]]> By: Money Beagle http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147486 Money Beagle Thu, 25 Mar 2010 11:09:44 +0000 http://www.mymoneyblog.com/?p=7101#comment-147486 That sucks. I've been an ING customer for a couple of years. I took down advertising on my site for awhile and have been slowly adding it back on and was considering re-adding my ING links, but this makes me re-consider. That sucks. I’ve been an ING customer for a couple of years. I took down advertising on my site for awhile and have been slowly adding it back on and was considering re-adding my ING links, but this makes me re-consider.

]]> By: Ryan http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147478 Ryan Thu, 25 Mar 2010 07:33:25 +0000 http://www.mymoneyblog.com/?p=7101#comment-147478 I think that any company big like ING would have different departments that handle different matters, and I'm sure the communication departments is not the strongest. The anti-phishing people probably are just sleepy eyed 9-5ers who don't care much about what they do, and just flagged your website for unknown reason. I don't think they cross check to verify how many legit referrals you've sent them. I think that any company big like ING would have different departments that handle different matters, and I’m sure the communication departments is not the strongest.

The anti-phishing people probably are just sleepy eyed 9-5ers who don’t care much about what they do, and just flagged your website for unknown reason.

I don’t think they cross check to verify how many legit referrals you’ve sent them.

]]> By: Frankie http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147474 Frankie Thu, 25 Mar 2010 05:09:38 +0000 http://www.mymoneyblog.com/?p=7101#comment-147474 Seeing as how bad their savings rate is these days, you'd think they would of asked you to remove your pages about Ally and Alliant banks. Ha. Haven't had anything in my ING account for at least 3 years. Apologize, ING, or I withdraw my one remaining dollar! Seeing as how bad their savings rate is these days, you’d think they would of asked you to remove your pages about Ally and Alliant banks. Ha. Haven’t had anything in my ING account for at least 3 years. Apologize, ING, or I withdraw my one remaining dollar!

]]> By: Dan http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147471 Dan Thu, 25 Mar 2010 03:28:24 +0000 http://www.mymoneyblog.com/?p=7101#comment-147471 By the way if anyone is interested, I have some ING referral links to give out... By the way if anyone is interested, I have some ING referral links to give out…

]]> By: Jo http://www.mymoneyblog.com/ing-direct-accuses-me-of-phishing-shuts-my-site-down-then-apologies-kind-of.html#comment-147470 Jo Thu, 25 Mar 2010 03:19:38 +0000 http://www.mymoneyblog.com/?p=7101#comment-147470 that was scary :( having your site down. glad to see it's back up that was scary :( having your site down. glad to see it’s back up

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