Comments on: Cancel Sprint CellPhone Contract Without Early Termination Fee

By: Brittany

Brittany — Fri, 23 Sep 2011 13:26:10 +0000

To add to my post, this is what they are saying allows them to change the admin fees without allowing customers to get out of ETF:

“**Monthly charges exclude taxes, Sprint Surcharges [incl. USF charge of up to 14.4% (varies quarterly), Administrative Charge (up to $1.99/line/mo.), Regulatory Charge ($0.40/line/mo.) & state/local fees by area (approx. 5-20%)]. Sprint Surcharges are not taxes or gov’t-required charges and are subject to change. Details: Sprint.com/taxesandfees”

When I read this, it doesn’t translate to me to say “We can change the admin fees up to $1.99 without you being able to get out of ETF.” It seems more like an advisory on what monthly charges are NOT. Anybody else read it that way?

By: Brittany

Brittany — Fri, 23 Sep 2011 13:03:10 +0000

I’m on hold with Sprint now. The first rep told me that yes the change was a material change in the contract and I could get out of my contract. She transferred me to retention, who of course tried to change my mind. I said I’m not interested in anything, I just want my service cancelled. Asked about porting my number and she said that it it was $190 fee to cancel my contract. I said no, you guys are changing the T&S, she said that as long as the change is under $1.99 I am liable for the ETF. The change is $1.50, which isn’t really why I want out, but the service is not good at all and I’m just done. I’m waiting for her supervisor to get on the phone. Any help appreciated!

By: Kelly

Kelly — Fri, 23 Sep 2011 03:31:11 +0000

I called in and was told my ETF would be waived. Then I got the statement and had $300 early termination fees included. This makes me mad! What to do?

By: MikeEboy

MikeEboy — Thu, 15 Sep 2011 14:55:09 +0000

When I called they told me the same thing. I asked them to provide me a signed copy , that is when they sent me to the retentions department to cancel with no etf.

By: Abril

Abril — Tue, 13 Sep 2011 18:49:38 +0000

You are all crazy! sprint is the only unlimited service, best customer service, and cheapest plans. Also, the best phones. Sprints the best!

By: CeeJayBU

CeeJayBU — Thu, 25 Aug 2011 03:04:47 +0000

@MikeEboy:

Soooo…I tried this and they came back with the fact that there was a notice in the terms and conditions that indicated that administrative fees could be increased up to $1.99 per line…I was able to find this with my original contract…does this mean that they are within their rights and essentially not making a material change that would nullify their ETF? I honestly didn’t have a response to this…any help would be greatly appreciated. Did they not bring up this fact when you called in? Am I not talking to the right reps? Help! :p

By: Get Out Of Sprint Cell Phone Contract, Avoid Early Termination Fee (August/September 2011) » My Money Blog

Mon, 22 Aug 2011 12:00:20 +0000

[...] what they are doing, they just wanted to minimize the publicity, this already happened back in January 2010. One additional tip for some folks who want it is to ask for your line to be marked “out of [...]

By: MikeEboy

MikeEboy — Mon, 22 Aug 2011 01:10:21 +0000

GET OUT OF SPRINT NOW with the new admin fee coming 9/9/2011. Just got out of my contract a few minutes ago without any hesitation. I almost thought it was too good to be true when they sent me to retentions. They even let me keep my phone on till the end of the month so I can port my number out. NOW IS THE TIME TO GET OUT.

By: Gary

Gary — Mon, 28 Mar 2011 22:36:46 +0000

If you want to get out of a cell phone contract you can always find one of those contract transfer websites. I don’t want to name any specific websites but that’s helped me and family members a lot.

By: EF

EF — Wed, 03 Mar 2010 23:11:02 +0000

I already paid the whole month charge, they do not refund the overpayment to me after I terminated the contract.

By: Russ

Russ — Fri, 12 Feb 2010 06:19:22 +0000

I just found out this site. I really want to get out of contract with Sprint which I signed Jan 2009. Can I still cancel my Sprint with no ETF and number portability? Please advice.

By: Natasha

Natasha — Sat, 06 Feb 2010 18:13:39 +0000

Okay, so I just called and the rep told me that because I am porting my number that he can’t just waive the ETF. That I will be billed the ETF and that I then have to call to get it waived due to the material change.

I did get a confirmation number and his employee id number but honestly, this makes me nervous. I’d almost rather just get a new number elsewhere vs risk having to pay the ETF.

By: Liz

Liz — Mon, 01 Feb 2010 04:58:20 +0000

Awesome — worked like a charm! Two five minute phone calls saved us $400. Thanks so much!

By: Steven

Steven — Tue, 19 Jan 2010 20:48:13 +0000

I just hang up the phone after canceling 2 lines with Sprint. The easiest thing I ever did. Sadly, I didn’t even know about this recent change until I was told that my contract is too old to qualify for the prorated ETF that started in Nov 2008. The person I speak to understood my issue and was able to cancel my service with no ETF. He then proceeded to set up my numbers to port to another company (Boost in my case) and my phones will stay on until I port the numbers or the end of my billing cycle, whichever comes first. Way to go Sprint, they actually made it easy for me.

P.S. I used the verbiage from the original blog text. Cut and dry and too the point.

By: Angie

Angie — Tue, 19 Jan 2010 20:42:25 +0000

Unfortunately I really liked Sprint and I had been with them for over 10 years, but my husband got me an iPhone for my birthday and so I had to switch. I mentioned the change to the terms and conditions and the rep tried various offers to get me to stay. She processed the cancellation without the ETF without a hassle. I was only on the phone for about 5 minutes! Woo hooo!

By: Julius

Julius — Sun, 17 Jan 2010 23:54:32 +0000

This method worked great. I called Sprint this morning and told them that I wanted to cancel my service due to the material charge. They gave me no hassle and I only had to speak with two representatives. Both reps were very nice and understanding. They did try to throw some offers at me. I told them that I was moving back home and could not get a great signal on my phone and that we already had a plan with another company. The phone call took about 20 minutes but I was able to terminate my contract with Early Cancellation fee or transfer fee for my 2 phone numbers.

By: Sherry

Sherry — Sat, 16 Jan 2010 20:51:40 +0000

Stephan…just got off the phone with Sprint. It worked without any pushback whatsoever. Very smooth and easy. Thanks a million.

By: GEE

GEE — Sat, 16 Jan 2010 11:59:59 +0000

I want out! Where is Stephen’s script? I’m reading everybody’s comments thanking him, I want to be one of those people thanking him too.

By: Dusty

Dusty — Thu, 14 Jan 2010 01:36:30 +0000

@jennifer I checked my december phone bill and found that I did have a notice in a little box on the left side of page two that described the increase. I called and talked first to billing then to a account manager agent and then to his supervisor.

All these contacts knew exactly what I was talking about. The first (Billing agent) read a script to me describing how this charge was for my benefit. When pressed he agreed with me and transferred me to the account manger agent. This one tried to pass it off as the first and when pressed agreed with me and asked if they could work something out. I told him that I would like out of my contract and maintain my service on a month to month. He said he would need to consult with his supervisor. The next thing I knew I was talking to the supervisor.

The supervisor tried to shrug of the charge like the others and then when pressed he quickly changed to a “Suck it up and pay the extra fee per month and maintain my contract” or “Cancel the ETF/Contract and they terminate my service as of the last day of my billing cycle”.

The last shocked me. I couldn’t believe what he suggested and I reiterated to him that I was understanding correctly that if I cancelled my contact sprint would kill my service and he validated that sprint did not want me as a customer if I exercised my contract right in reaction to their price change.

Needless to say that left me with a really sour taste in my mouth.

By: jennifer

jennifer — Wed, 13 Jan 2010 15:57:24 +0000

Today is Jan. 13th – I checked my bill online and it does have the language about the increase to $.40 per line. My bill is due Jan. 16th – new minutes start on the 24th.
I would love an iphone too – can this work for me or am I too late?

By: Barbara

Barbara — Tue, 12 Jan 2010 22:43:27 +0000

I already paid my bill for January but I did not recieve notice my bill is paid online I recieved no email nothing like that when I paid does it Still refer to me?

By: Chris

Chris — Sun, 10 Jan 2010 23:10:17 +0000

All I can say is WOW. I called today and told the person that answered the phone that I wanted to cancel 3 of my 5 lines. He immediately transferred me to the cancellation department and I was on hold for a minute or two. A very nice lady answered and I told her what I wanted to do. She asked me if I would take a $25 credit, which would more than cover the fee’s until the contracts were up and I nicely said no. She then offered me a $20 per month discount if I kept all 5 lines and extended the 1 main line for 2 more years, which I declined. She said she understood and appreciated my patience. She told me that she would cancel the 3 lines and that there would be NO ETF. I did not have to fight, argue, nothing. She put me on hold while she processed it and came back and gave me a confirmation number. She stated that she would also email me the information right away(which has not come yet, but it has only been 3 minutes). She thanked me for being a sprint customer and that was that. I was on the phone for 16 minutes total, not bad. Good luck!

By: Matt F.

Matt F. — Thu, 07 Jan 2010 05:59:58 +0000

Thanks for the info!

I contacted Sprint today and told them I wanted to opt out. CS sent me to a supervisor and he got me a confirmation number for no ETF. I told him to email me the confirmation but he has not done it and it’s now been 12 hours. I got his direct line phone number and will be calling for that email before I go pick up our new iphones. Im not going to do anything until I get written confirmation.

By: Carolina

Carolina — Wed, 06 Jan 2010 22:57:41 +0000

Matt, I have three lines. So far, I have been successful in canceling one line. All lines have different contract dates.
——————————————————————————-
I called yesterday to cancel one line to see how it would work out. I called back today to confirm the cancellation and the retention rep that I got had a very strong attitude. He said that one of my lines is being canceled as of Jan 31st but reminded me that I have to pay the ETF to which I replied, the other rep confirmed me that I did not have to. I asked for an e-mail confirmation and then he went on to say that I am calling him a liar and that I am a liar for calling him a liar because I did not believe him and was asking for the e-mail confirmation.

I stopped him abruptly and said, “Sir, I am not calling you a liar. I appreciate that you noted on the account that I don’t have to pay the ETF but I just don’t trust the system that sometimes has its glitch”

He calmed down. I was thinking about switching over to Verizon because they seem to have the 10 pick for about the same price. This guy boasted about how he knows other companies really well.
That Sprint has better plans and that the rep who gave “waived” my ETF was not supposed to waive the ETF on one line unless I canceled on all of the lines.

Sprint rep: You also have a 15% military discount. What more can you ask for?

Me: That is offered to many participating companies and other wireless companies do that too.

Sprint rep: Other companies do not offer 15% off like Sprint does.

Me: Just so you know, the other company that I am looking into does offer 15% military discount.

Anyways, I am going to stop right here. Basically, I am learning that every Sprint rep does what they feel like. This guy even opened the door for me to leave if I chose to, which I don’t have a problem with. When he thought that I called him a liar, he was ready to transfer me over to another rep because he did not feel like dealing with me. I sympathized with him on that he must get a lot of ugly phone calls but that’s not what I am trying to do.

By: Dustin

Dustin — Wed, 06 Jan 2010 18:48:12 +0000

thanks so much!!!!!!!!! i had a data card on my second line. it broke and i was going to have to JUMP thru hoops to get rid of that piece of shit because i never bought insurance for it. 60 extra bucks a month was hurting. well, i just got off the phone and i now just have one line. thanks again.